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Customer Service Representative
at Plymouth Rock Assurance in New Hampshire
Plymouth Rock, founded in 1982 by Jim Stone, former Massachusetts Insurance Commissioner, is a privately held insurance company that writes personal and commercial lines of business in the Northeastern United States. Today, Plymouth Rock, with more than $1billion in premiums underwritten and serviced, is comprised of a group of companies that were started or acquired to expand product offerings, channels of distribution, and the geographic footprint. With more than 800,000 policyholders, Plymouth Rock writes insurance through more than 800 independent agents.
The Plymouth Rock Group employs 1500 people and is headquartered in Boston, Massachusetts. Plymouth Rock holds an A.M. Best rating of “A-/Excellent.”
As the bridge of communication to our agents and insureds, the Customer Service Representative must be personable, friendly and willing to solve problems. This position is responsible for providing the high level of excellent customer service our agents and insureds expect and deserve. The representative will answer phone inquiries process policy change requests in addition to working on individual project assignments. Strong verbal and written communication skills as well as good organizational skills are required.
Knowledge, Skills & Education Required:
Computer experience and experience with Microsoft based programs and ImageRight is preferred.
College degree or insurance experience preferred.
Ability to multi-task, excellent phone skills, team player and positive attitude.
Additional Details and responsibilities:
Develop and maintain complete product knowledge of all three lines of business.
Accurately enter and update policy information into various processing systems and handle phone inquiries.
Answer questions regarding billing, policies, coverages and premiums.
Processing of manual renewals.
Various administrative items including daily mail distribution to our agents and ImageRight indexing.
The Plymouth Rock companies place a heavy emphasis upon quality of life and “goodness of fit”. We seek people who have a customer service orientation (i.e., who makes efforts to listen to and to understand both internal and external customers, anticipate customer needs, and give high priority to customer satisfaction), pay attention to the feelings and needs of others, and manifest a strong bias for action. We insist on the utmost integrity and probity. We offer highly competitive base salaries with an annual performance-based bonus, a very generous package of benefits, convenient access to public transportation and a thriving and stable workplace.
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://prac.contacthr.com/15936647
The Plymouth Rock Group employs 1500 people and is headquartered in Boston, Massachusetts. Plymouth Rock holds an A.M. Best rating of “A-/Excellent.”
As the bridge of communication to our agents and insureds, the Customer Service Representative must be personable, friendly and willing to solve problems. This position is responsible for providing the high level of excellent customer service our agents and insureds expect and deserve. The representative will answer phone inquiries process policy change requests in addition to working on individual project assignments. Strong verbal and written communication skills as well as good organizational skills are required.
Knowledge, Skills & Education Required:
Computer experience and experience with Microsoft based programs and ImageRight is preferred.
College degree or insurance experience preferred.
Ability to multi-task, excellent phone skills, team player and positive attitude.
Additional Details and responsibilities:
Develop and maintain complete product knowledge of all three lines of business.
Accurately enter and update policy information into various processing systems and handle phone inquiries.
Answer questions regarding billing, policies, coverages and premiums.
Processing of manual renewals.
Various administrative items including daily mail distribution to our agents and ImageRight indexing.
The Plymouth Rock companies place a heavy emphasis upon quality of life and “goodness of fit”. We seek people who have a customer service orientation (i.e., who makes efforts to listen to and to understand both internal and external customers, anticipate customer needs, and give high priority to customer satisfaction), pay attention to the feelings and needs of others, and manifest a strong bias for action. We insist on the utmost integrity and probity. We offer highly competitive base salaries with an annual performance-based bonus, a very generous package of benefits, convenient access to public transportation and a thriving and stable workplace.
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://prac.contacthr.com/15936647
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Published on May 06, 2010
Viewed: 266 times
Viewed: 266 times
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