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Customer Service Supervisor
at Plymouth Rock Assurance in Massachusetts
Plymouth Rock, founded in 1982 by Jim Stone, former Massachusetts Insurance Commissioner, is a privately held insurance company that writes personal and commercial lines of business in the Northeastern United States. Today, Plymouth Rock, with more than $1billion in premiums underwritten and serviced, is comprised of a group of companies that were started or acquired to expand product offerings, channels of distribution, and the geographic footprint. With more than 800,000 policyholders, Plymouth Rock writes insurance through more than 800 independent agents.
The Plymouth Rock Group employs 1500 people and is headquartered in Boston, Massachusetts. Plymouth Rock holds an A.M. Best rating of “A-/Excellent.”
The Customer Service Supervisor is responsible for day-to-day leadership of an underwriting operations team. Key responsibilities include overall management of a team of associates that provide ongoing support to agents.
Foster an environment that is team-oriented, customer responsive and quality driven.
Ensure the appropriate administration of company policies and procedures.
Develop and manage department authority levels and referral processes
Manage internal quality reviews
Continuously review results of customer service levels including customer satisfaction, quality results, and budget management.
Focus on continuous improvement of day-to-day operations.
Service as subject matter expert for key business initiatives
Work in conjunction with Audit Operations to ensure compliance with state regulations
Provide underwriting input for product and/or pricing initiatives.
Strong customer and team interpersonal and leadership skills with the ability to motivate others.
Property & Casualty knowledge in particular Personal Lines Automobile insurance.
Proficient in Excel
Sound underwriting, policy service and problem resolution skills.
Strong analytical skills and proven ability to identify and analyze trends and key service issues and recommend corrective action.
Ability to effectively evaluate complex information and make appropriate decisions.
Education and Experience:
Bachelor’s Degree
3 years Supervisory experience and 5 years related experience in P&C industry
Personal Lines auto underwriting experience preferred
Prior Insurance Company experience preferred The Plymouth Rock companies place a heavy emphasis upon quality of life and “goodness of fit”. We seek people who have a customer service orientation (i.e., who makes efforts to listen to and to understand both internal and external customers, anticipate customer needs, and give high priority to customer satisfaction), pay attention to the feelings and needs of others, and manifest a strong bias for action. We insist on the utmost integrity and probity. We offer highly competitive base salaries with an annual performance-based bonus, a very generous package of benefits, convenient access to public transportation and a thriving and stable workplace.
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://prac.contacthr.com/15782420
The Plymouth Rock Group employs 1500 people and is headquartered in Boston, Massachusetts. Plymouth Rock holds an A.M. Best rating of “A-/Excellent.”
The Customer Service Supervisor is responsible for day-to-day leadership of an underwriting operations team. Key responsibilities include overall management of a team of associates that provide ongoing support to agents.
Foster an environment that is team-oriented, customer responsive and quality driven.
Ensure the appropriate administration of company policies and procedures.
Develop and manage department authority levels and referral processes
Manage internal quality reviews
Continuously review results of customer service levels including customer satisfaction, quality results, and budget management.
Focus on continuous improvement of day-to-day operations.
Service as subject matter expert for key business initiatives
Work in conjunction with Audit Operations to ensure compliance with state regulations
Provide underwriting input for product and/or pricing initiatives.
Strong customer and team interpersonal and leadership skills with the ability to motivate others.
Property & Casualty knowledge in particular Personal Lines Automobile insurance.
Proficient in Excel
Sound underwriting, policy service and problem resolution skills.
Strong analytical skills and proven ability to identify and analyze trends and key service issues and recommend corrective action.
Ability to effectively evaluate complex information and make appropriate decisions.
Education and Experience:
Bachelor’s Degree
3 years Supervisory experience and 5 years related experience in P&C industry
Personal Lines auto underwriting experience preferred
Prior Insurance Company experience preferred The Plymouth Rock companies place a heavy emphasis upon quality of life and “goodness of fit”. We seek people who have a customer service orientation (i.e., who makes efforts to listen to and to understand both internal and external customers, anticipate customer needs, and give high priority to customer satisfaction), pay attention to the feelings and needs of others, and manifest a strong bias for action. We insist on the utmost integrity and probity. We offer highly competitive base salaries with an annual performance-based bonus, a very generous package of benefits, convenient access to public transportation and a thriving and stable workplace.
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://prac.contacthr.com/15782420
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Published on Apr 21, 2010
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Viewed: 223 times
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