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Benefits Liaison

CLAIM YOUR FUTURE AS A GREAT PERFORMER!

Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."

PRIMARY PURPOSE:
To coordinate activities of absence programs for specific client; to assist/support Benefits Program Manager; to implement customer surveys; to assist in client training and benefits fairs; and to prepare reports for program administration.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Serves as liaison between Company and client human resources (HR) and employees in management of the absence programs.
Communicates with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program.
Assists manager in evaluating results of absence programs and best practice in absence administration; assists in assessing effectiveness of absence plan administration, communication and documentation; assists in development of management reports; assists in preparation of reports assessing financial impact of program administration.
Maintains records and files pertinent to absence programs.
Monitors satisfaction with leave and disability administration via periodic customer surveys and recommends needed changes.
Works with appropriate stakeholders for client and Company to ensure continuous performance and process improvement.
Maintains knowledge of legal requirements and best practices relevant to absence programs and administration.
Works with Practice Leader to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves; employee handbook and other program-related documents.
Assists with client training and development of communications; assists in administration of benefits fairs as needed.
Assists client in reviewing and requesting approvals from Company operations team to conduct Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs).

ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Supports the total performance management initiative.
Performs other duties as assigned.
Travels as needed.

Education & Licensing
Bachelor degree or equivalent preferred.

Experience
Five (5) years absence management experience required. Demonstrated progressive responsibilities strongly preferred. Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred. AS/AA degree may substitute for one (1) year of experience; BS/BA degree may substitute for two (2) years of experience; MS/MA degree may substitute for three (3) years of experience.

Skills & Knowledge
Knowledge of legal requirements and best practices relevant to absence programs and administration
Excellent oral and written communication, including presentation skills
Analytical and interpretive skills
Strong organizational skills
Negotiation skills
Good interpersonal skills
Self motivated with ability to work independently
Ability to work in a team environment
PC literate, including Microsoft Office products
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace


How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar: http://sedgwickcms.contacthr.com/15718162

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Published on Apr 14, 2010
Viewed: 517 times