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Senior Supervisor for Billing Services - Chubb Insurance
at Chubb Insurance in New Jersey
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Billing Services Cash Management Senior Supervisor for the Whitehouse Station, NJ office.
Position Description:
The supervisor will manage a staff of 15 with responsibility for cash processing, collections, and agency bill/payroll deduction processing. In addition to managing the staff, the supervisor is responsible for developing a strong partnership with CitiBank and Treasurers to ensure adherence to all SOX compliance issues and ensure proper application of cash. Additional responsibilities include:
•Continue improve the delivery of services and processes to gain efficiencies and improve customer satisfaction
•Research and respond to customer inquiries
•Coach and develop staff to enhance their business knowledge and customer service skills
•Act as a key member in the implementation of the Billing Strategy
•Provide leadership through effective communications, motivation, coaching and goal setting to achieve superior customer service
•Identify trends to make process improvements
•Lead and manage teams doing a variety of complex tasks
•Manage the performance process for all direct reports
•Conduct internal department audits and partner with Internal Audit and our external auditors to ensure compliance with SOX regulations
•Partner with CitiBank and Treasures to ensure correct application of cash
Competencies & Skills Required:
•Prior supervisory experience is required
•Effective communication skills (verbal and written)
•Excellent time management and organizational skills
•Ability to demonstrate leadership and effectively collaborate with internal and external partners
•Ability to successfully achieve business results
•Ability to evaluate service standards, metrics and processes to support our business objectives
•Demonstrated ability to lead, develop, and motivate others
•Ability to think strategically
•Strong analytical skills required and the ability to utilize a variety of analytical techniques to solve problems
•Project Management skills a plus
•Financial analysis skills a plus
Education:
•Bachelor's Degree or equivalent related work experience
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 7553.
www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=7553&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Billing Services Cash Management Senior Supervisor for the Whitehouse Station, NJ office.
Position Description:
The supervisor will manage a staff of 15 with responsibility for cash processing, collections, and agency bill/payroll deduction processing. In addition to managing the staff, the supervisor is responsible for developing a strong partnership with CitiBank and Treasurers to ensure adherence to all SOX compliance issues and ensure proper application of cash. Additional responsibilities include:
•Continue improve the delivery of services and processes to gain efficiencies and improve customer satisfaction
•Research and respond to customer inquiries
•Coach and develop staff to enhance their business knowledge and customer service skills
•Act as a key member in the implementation of the Billing Strategy
•Provide leadership through effective communications, motivation, coaching and goal setting to achieve superior customer service
•Identify trends to make process improvements
•Lead and manage teams doing a variety of complex tasks
•Manage the performance process for all direct reports
•Conduct internal department audits and partner with Internal Audit and our external auditors to ensure compliance with SOX regulations
•Partner with CitiBank and Treasures to ensure correct application of cash
Competencies & Skills Required:
•Prior supervisory experience is required
•Effective communication skills (verbal and written)
•Excellent time management and organizational skills
•Ability to demonstrate leadership and effectively collaborate with internal and external partners
•Ability to successfully achieve business results
•Ability to evaluate service standards, metrics and processes to support our business objectives
•Demonstrated ability to lead, develop, and motivate others
•Ability to think strategically
•Strong analytical skills required and the ability to utilize a variety of analytical techniques to solve problems
•Project Management skills a plus
•Financial analysis skills a plus
Education:
•Bachelor's Degree or equivalent related work experience
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 7553.
www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=7553&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Apr 06, 2010
Viewed: 184 times
Viewed: 184 times
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