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Service Center Account Representative
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick Claims Management Services, Inc. has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick CMS is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, “Claim Your Future.”

PRIMARY PURPOSE:
To provide account support for complex Service Center clients; to maintain and strengthen client relationships; and to support program procedures and processes that impact customer satisfaction ensuring consistency in process within the account.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Coordinates new client implementation, addition of expanded lines of business, client and organizational level dissemination changes and special service requests.
Responds to and resolves program management and client issues including coordination of process changes with internal and outside provider resources.
Communicates with leadership team and internal/external resources to resolve service issues ensuring client satisfaction and retention.
Proactively identifies issues that impact customer satisfaction; works with department management and key vendors to develop plans addressing these issues.
Participates in client meetings, conference calls and presentations representing the National Service Center.
Supports the organization's quality program(s).

QUALIFICATIONS
Education & Licensing
Baccalaureate degree from an accredited college or university preferred.

Experience
Two (2) years call center or customer service experience and one (1) year experience as Service Account Coordinator required.

Skills & Knowledge
Strong customer service skills
Excellent problem resolution and project management skills
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to handle multiple conflicting priorities
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace

How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/21012299

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Published on Aug 24, 2011
Viewed: 219 times