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Operations Manager I
at Sedgwick CMS in Illinois
Operations Manager I - Work Location TBA
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment.
We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."
PRIMARY PURPOSE:
To be responsible for the technical and operational functions within assigned offices with up to 24 full-time colleagues including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to be responsible for the staffing and training needs; and to be responsible for budget preparation and profit and loss management.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
1. Responsible for overall operations management for assigned locations/offices.
2. Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
3. Establishes business plan with goals and objectives for the partnership and locations/offices.
4. Monitors management reports relating to the partnership/office performance.
5. Assists with the coordination of sales and client service efforts.
6. Performs other duties as assigned.
7. Supports the organization's quality programs.
8. Travels as required.
SUPERVISORY RESPONSIBILITIES
1. Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
2. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
3. Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing
Baccalaureate degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
Experience
Five (5) years claims management experience including two (2) years supervisory experience required.
Skills & Knowledge
- Strong technical claims knowledge
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace
Work location TBA - Any Sedgwick CMS Office
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/20935081
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment.
We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."
PRIMARY PURPOSE:
To be responsible for the technical and operational functions within assigned offices with up to 24 full-time colleagues including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to be responsible for the staffing and training needs; and to be responsible for budget preparation and profit and loss management.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
1. Responsible for overall operations management for assigned locations/offices.
2. Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
3. Establishes business plan with goals and objectives for the partnership and locations/offices.
4. Monitors management reports relating to the partnership/office performance.
5. Assists with the coordination of sales and client service efforts.
6. Performs other duties as assigned.
7. Supports the organization's quality programs.
8. Travels as required.
SUPERVISORY RESPONSIBILITIES
1. Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
2. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
3. Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing
Baccalaureate degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
Experience
Five (5) years claims management experience including two (2) years supervisory experience required.
Skills & Knowledge
- Strong technical claims knowledge
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace
Work location TBA - Any Sedgwick CMS Office
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/20935081
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Published on Aug 18, 2011
Viewed: 256 times
Viewed: 256 times
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