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Deductible Tracking Supervisor
at Chubb Insurance in Simsbury, CT
For more than 125 years, Chubb & Son, a division of Federal Insurance Company has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 28 countries staffed by 10,600 employees. The Chubb Corporation reported $50.6 billion in assets and $14.1 billion in revenues in 2007. According to Fortune magazine, Chubb is the 176th largest U.S.-based Corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 Best Big Companies.
Organizational Overview:
The mission of the Claim Litigation Management Unit (LMU) is to provide Chubb''s insureds with the highest quality legal services to cost effectively resolve their claims. The Litigation Cost Management Group (LCMG), an integral part of the LMU, delivers on this mission by reviewing all invoices from US and Canadian based law firms that provide claims related legal services to Chubb and its insureds. This group reviews over 100,000 invoices annually and ensures that all outside counsel invoices are processed in accordance with Chubb''s Litigation Management Guidelines.
Position Description:
This position is responsible for facilitating the deductible tracking and payment approval process for all specialty insureds legal invoices. This role will lead a team that has a high level of accountability and direct interaction with Chubb insureds, law firms and senior management. This position is located in Simsbury, CT and will report to the Senior Deductible Tracking Supervisor.
Primary Job Responsibilities & Essential Job Functions
• Directs a production oriented localized team which is responsible for accurately processing specialty line deductibles and insured communications
• Responsible for making timely deductible tracking decisions and appropriately escalating matters to manager
• Executes process for internal and external invoice payment communications
• Ensure that daily contact with claim examiners, law firms and insureds is completed with the highest level of professionalism and customer focus
• Proven experience in accurate input and management of financial data
• Customer service experience including customer facing communications required
• Identify and address staff training needs, as required
• Responsible for oversight and second-level support of deductible and invoice processing inquiries and status requests
• Responsible for effectively communicating with Chubb partners at various levels to ensure that routine and special handling service goals are met
• Seeks to understand customers needs; Analyzes and resolves problems effectively; Adjusts work style to meet customer requirements
• Provide technical and customer service training to staff as required
Knowledge / Skills / Experience / Education
• Bachelor’s Degree or equivalent certifications
• Minimum of three years managing an outbound production unit required
• Minimum of three years claim operations, claim handling and/or legal bill processing experience
• Knowledge of litigation management process preferred
• Proven experience in developing and implementing continuous process improvement and governance initiatives
• Proven experience in managing data quality and customer facing communications
• Must have excellent verbal and written communications skills.
• Ability to interact effectively at various levels
• Excellent problem solving skills
• Strong computer literacy with background knowledge of Microsoft products. Knowledge of e-billing software a plus
• Must be able to prioritize and identify matters/issues which require appropriate escalation
• Must be able to work in a fast paced environment
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 9525.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=9525&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 28 countries staffed by 10,600 employees. The Chubb Corporation reported $50.6 billion in assets and $14.1 billion in revenues in 2007. According to Fortune magazine, Chubb is the 176th largest U.S.-based Corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 Best Big Companies.
Organizational Overview:
The mission of the Claim Litigation Management Unit (LMU) is to provide Chubb''s insureds with the highest quality legal services to cost effectively resolve their claims. The Litigation Cost Management Group (LCMG), an integral part of the LMU, delivers on this mission by reviewing all invoices from US and Canadian based law firms that provide claims related legal services to Chubb and its insureds. This group reviews over 100,000 invoices annually and ensures that all outside counsel invoices are processed in accordance with Chubb''s Litigation Management Guidelines.
Position Description:
This position is responsible for facilitating the deductible tracking and payment approval process for all specialty insureds legal invoices. This role will lead a team that has a high level of accountability and direct interaction with Chubb insureds, law firms and senior management. This position is located in Simsbury, CT and will report to the Senior Deductible Tracking Supervisor.
Primary Job Responsibilities & Essential Job Functions
• Directs a production oriented localized team which is responsible for accurately processing specialty line deductibles and insured communications
• Responsible for making timely deductible tracking decisions and appropriately escalating matters to manager
• Executes process for internal and external invoice payment communications
• Ensure that daily contact with claim examiners, law firms and insureds is completed with the highest level of professionalism and customer focus
• Proven experience in accurate input and management of financial data
• Customer service experience including customer facing communications required
• Identify and address staff training needs, as required
• Responsible for oversight and second-level support of deductible and invoice processing inquiries and status requests
• Responsible for effectively communicating with Chubb partners at various levels to ensure that routine and special handling service goals are met
• Seeks to understand customers needs; Analyzes and resolves problems effectively; Adjusts work style to meet customer requirements
• Provide technical and customer service training to staff as required
Knowledge / Skills / Experience / Education
• Bachelor’s Degree or equivalent certifications
• Minimum of three years managing an outbound production unit required
• Minimum of three years claim operations, claim handling and/or legal bill processing experience
• Knowledge of litigation management process preferred
• Proven experience in developing and implementing continuous process improvement and governance initiatives
• Proven experience in managing data quality and customer facing communications
• Must have excellent verbal and written communications skills.
• Ability to interact effectively at various levels
• Excellent problem solving skills
• Strong computer literacy with background knowledge of Microsoft products. Knowledge of e-billing software a plus
• Must be able to prioritize and identify matters/issues which require appropriate escalation
• Must be able to work in a fast paced environment
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 9525.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=9525&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Aug 11, 2011
Viewed: 258 times
Viewed: 258 times
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