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Total Performance Manager
at Sedgwick CMS in Illinois
Total Performance Manager
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."
PRIMARY PURPOSE:
To monitor team and colleague technical and quality activities with a focus on trends and quality compliance; to recommend office needs for training to management; and to plan and initiate appropriate actions facilitating overall office performance, development and improvement.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
1. Administers the COMPASS program; conducts local office file audits.
2. Presents audit findings and results to local, regional and national management.
3. Assists Operations managers in coordinating and implementing national quality initiatives at the local level.
4. Manages and coordinates training and improvement activities needed to meet established operational and technical audit requirements.
5. Manages colleague coaching, mentoring, and group training as needed.
6. Manages new colleague training.
7. Provides supervisors with objective colleague quality measurements for use in the Managing Accountability People Performance (MAPP) program.
8. Participates in quarterly national total performance management (TPM) review meetings with national TPM and Quality leaders.
9. Conducts training during regional claims school quarterly.
10. Maintains technical claims and jurisdictional expertise.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
1. Performs other duties as assigned.
2. Supports the organization's quality programs.
3. Travels as required.
SUPERVISORY RESPONSIBILITIES
1. Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
2. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
3. Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing
BS/BA degree from an accredited college or university preferred. Professional certification such as AIC, CPCU, or ARM preferred.
Experience
Five (5) years claims management and two (2) years supervisory experience required. Two (2) years service with the company preferred.
Skills & Knowledge
- Thorough knowledge of claims management practices and procedures
- Strong understanding of quality and auditing processes
- Good adult learning skills
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership, management, and motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/20742010
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."
PRIMARY PURPOSE:
To monitor team and colleague technical and quality activities with a focus on trends and quality compliance; to recommend office needs for training to management; and to plan and initiate appropriate actions facilitating overall office performance, development and improvement.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
1. Administers the COMPASS program; conducts local office file audits.
2. Presents audit findings and results to local, regional and national management.
3. Assists Operations managers in coordinating and implementing national quality initiatives at the local level.
4. Manages and coordinates training and improvement activities needed to meet established operational and technical audit requirements.
5. Manages colleague coaching, mentoring, and group training as needed.
6. Manages new colleague training.
7. Provides supervisors with objective colleague quality measurements for use in the Managing Accountability People Performance (MAPP) program.
8. Participates in quarterly national total performance management (TPM) review meetings with national TPM and Quality leaders.
9. Conducts training during regional claims school quarterly.
10. Maintains technical claims and jurisdictional expertise.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
1. Performs other duties as assigned.
2. Supports the organization's quality programs.
3. Travels as required.
SUPERVISORY RESPONSIBILITIES
1. Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
2. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
3. Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing
BS/BA degree from an accredited college or university preferred. Professional certification such as AIC, CPCU, or ARM preferred.
Experience
Five (5) years claims management and two (2) years supervisory experience required. Two (2) years service with the company preferred.
Skills & Knowledge
- Thorough knowledge of claims management practices and procedures
- Strong understanding of quality and auditing processes
- Good adult learning skills
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership, management, and motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/20742010
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