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Subrogation Collector in Mayfield Heights, OH location.

Training Hours are Monday - Friday 9am - 5:45pm for 4-6 weeks.

Regular schedule is 12:15pm - 9pm Monday- Friday.

Our people help make Progressive a successful, energetic, forward-moving organization. Time after time, Progressive has turned the insurance industry upside down through its innovative services and its use of technology. This is part of why we are continually ranked as one of Business Week's 'Best Places to Launch a Career'. We have strong record of investment in training and development for all employees, as well as the stability of a company that does business the right way with solid core values.

This is an entry-level collection position whose primary responsibility is to collect money from uninsured parties who are determined to be at fault for accidents with Progressive insured's. This role is responsible for contacting, convincing and solidifying payment arrangements with these at fault, uninsured parties. A predictive dialer determines which/how many files this position works.

Primary Responsibilities:
-Collection Calls/Negotiating
-Takes inbound calls from and make outbound calls to at fault, uninsured parties to make recoveries
-Sets up payment plans with at fault, uninsured parties
-Works on predictive dialer
-Documents claims accordingly
-Insured Status Calls/Customer Service
-Takes inbound calls from Progressive insured's for status updates on deductibles and out-of-pocket expenses.
-Set realistic expectations for customers regarding collections.
-Effectively explains subrogation process.
-Follow up on diary for delinquent payments on claims.
-Make necessary contacts in order to re-establish payments; make recoveries.

What Progressive Offers:
-Medical, Dental, Vision and Life Insurance
-401(k) with a Company Match
-Tuition Reimbursement
-Employee Discounts
-Child Care Assistance

Requirements:
Bachelor's degree - OR - High School Diploma with one (1) to three (3) years experience with the following:
-Sales, Collections and Customer Service
-Strong communication and negotiation skills
-Ability to handle pressure with regard to phone volume
-Ability to operate a personal computer

Preferences:
-Claims/Subrogation experience

Progressive is committed to becoming consumers' #1 choice for auto insurance by providing competitive rates and innovative products and services that meet drivers' needs throughout their lifetime. This includes superior online and in-person customer service, and best-in-class, 24-hour claims service, such as its concierge level of claims service available at service centers located in major metropolitan areas throughout the United States.

Take the Next Step
To Explore Your Progressive Side, please visit www.jobs.progressive.com. Once you complete the application, you will be able to monitor your status in the hiring process by logging back into your candidate account at any time! A representative from our National Employment Team will be in touch if you are under consideration.

Equal Opportunity Employer, M/F/D/V.

How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://progressiveinsurance.contacthr.com/20666349

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Published on Jul 28, 2011
Viewed: 308 times