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Customer Service Representative – Previous Call Center Experience Preferred!
at Chubb Insurance in Whitehouse Station, NJ
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based Corporation. Forbes listed Chubb as one of America's 400 Best Big Companies.
We have emerged as a leader in the insurance industry not only on the basis of our size or our longevity. We consistently strive to build lasting relationships with our customers and 8,500 independent agents and brokers, and we aim to be the best at what we do by delivering unparalleled service and innovative, scalable and specialized products backed by financial strength and third-party endorsements.
Currently, Chubb is seeking a Customer Service Representative for the Whitehouse Station, New Jersey office.
The Masterpiece Customer Service Representative processes phone and email requests from both external and internal business partners. The Masterpiece Real Time system and on-line resources support new business quoting and the servicing of established business.
Candidate will be responsible for the following:
• Represent Chubb Personal Insurance as a New Business Expert; providing consultative service, on-going service support to existing policies, seeking opportunities to up sell, cross sell, and offer additional coverage options to contribute to CPI growth initiatives.
• Handle a high volume of inbound calls, email requests, and customer inquiries in a fast-paced environment to contribute to established service goals, while using business, products and technical knowledge to ensure quality on all transactions.
• Utilize the Masterpiece Real-Time system and on-line resources, supporting workflows, reference materials and technology to ensure accuracy and consistency in premium quotes, processes, and information.
• Consistently meet department service standards for call center productivity by achieving the minimum average work/availability phone system and non-phone related work results in order to ensure availability to provide quality customer service.
• Consistently contribute to department customer service goals by providing professional, comprehensive service and achieving high levels of customer satisfaction, which focuses on the business needs of each customer and delivers One Call Resolution.
• Collaborate with resources across department to provide problem resolution and demonstrate customer advocacy.
• Drive customer satisfaction by adhering to department service response guidelines for non-phone requests, using established workflow and escalation procedures and collaborating with internal/external customers to ensure processing of quotes and policy changes within established department standards.
• Perform various job functions or projects as assigned by team specialists or supervisor.
Competencies & Skills Required:
• Strong communication skills, verbal, written, and interpersonal.
• Strong Telephone etiquette and call management skills.
• Proactive learner with the ability to work independently.
• Strong time management and organizational skills; ability handle multiple tasks and balance multiple priorities.
• Commitment to quality and accuracy.
• Ability to work a flexible work schedule if needed.
• Demonstrate soft sales techniques.
• Proactive learner with the ability to work independently.
• Ability to handle multiple tasks and balance priorities.
• Strong Basic knowledge of Microsoft Suite (including Word, Excel, PowerPoint).
• Typing skills of 35+ words per minute.
Education:
• Associates or Bachelor’s degree or equivalent work experience.
The call center hours are from 8:00 a.m. - 8:00 p.m. Candidates should be available to work a cross-section of shifts.
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 9515.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=9515&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based Corporation. Forbes listed Chubb as one of America's 400 Best Big Companies.
We have emerged as a leader in the insurance industry not only on the basis of our size or our longevity. We consistently strive to build lasting relationships with our customers and 8,500 independent agents and brokers, and we aim to be the best at what we do by delivering unparalleled service and innovative, scalable and specialized products backed by financial strength and third-party endorsements.
Currently, Chubb is seeking a Customer Service Representative for the Whitehouse Station, New Jersey office.
The Masterpiece Customer Service Representative processes phone and email requests from both external and internal business partners. The Masterpiece Real Time system and on-line resources support new business quoting and the servicing of established business.
Candidate will be responsible for the following:
• Represent Chubb Personal Insurance as a New Business Expert; providing consultative service, on-going service support to existing policies, seeking opportunities to up sell, cross sell, and offer additional coverage options to contribute to CPI growth initiatives.
• Handle a high volume of inbound calls, email requests, and customer inquiries in a fast-paced environment to contribute to established service goals, while using business, products and technical knowledge to ensure quality on all transactions.
• Utilize the Masterpiece Real-Time system and on-line resources, supporting workflows, reference materials and technology to ensure accuracy and consistency in premium quotes, processes, and information.
• Consistently meet department service standards for call center productivity by achieving the minimum average work/availability phone system and non-phone related work results in order to ensure availability to provide quality customer service.
• Consistently contribute to department customer service goals by providing professional, comprehensive service and achieving high levels of customer satisfaction, which focuses on the business needs of each customer and delivers One Call Resolution.
• Collaborate with resources across department to provide problem resolution and demonstrate customer advocacy.
• Drive customer satisfaction by adhering to department service response guidelines for non-phone requests, using established workflow and escalation procedures and collaborating with internal/external customers to ensure processing of quotes and policy changes within established department standards.
• Perform various job functions or projects as assigned by team specialists or supervisor.
Competencies & Skills Required:
• Strong communication skills, verbal, written, and interpersonal.
• Strong Telephone etiquette and call management skills.
• Proactive learner with the ability to work independently.
• Strong time management and organizational skills; ability handle multiple tasks and balance multiple priorities.
• Commitment to quality and accuracy.
• Ability to work a flexible work schedule if needed.
• Demonstrate soft sales techniques.
• Proactive learner with the ability to work independently.
• Ability to handle multiple tasks and balance priorities.
• Strong Basic knowledge of Microsoft Suite (including Word, Excel, PowerPoint).
• Typing skills of 35+ words per minute.
Education:
• Associates or Bachelor’s degree or equivalent work experience.
The call center hours are from 8:00 a.m. - 8:00 p.m. Candidates should be available to work a cross-section of shifts.
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 9515.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=9515&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Jul 21, 2011
Viewed: 1279 times
Viewed: 1279 times
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