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Regional Total Performance Manager
at Sedgwick CMS in Pennsylvania
Regional Total Performance Manager
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."
PRIMARY PURPOSE:
To ensure team and colleague technical and quality activities are provided within a region with a focus on trends and quality compliance; to assess office needs within a region for training and make training recommendations to management; and to ensure Total Performance Managers (TPMs) are taking appropriate actions facilitating overall office performance, development and improvement.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
1. Ensures that Total Performance Mangers (TPMs) are properly administering the company's audit tracking system program; oversees consistency of local office file audits.
2. Reviews audit findings and results to local, regional and national operations.
3. Assists the Regional Operations Director in coordinating and implementing national quality initiatives within the region and in mentoring field office leadership.
4. Participates in the development of training tools that drive performance of the technical and administrative colleagues.
5. Tracks and reports on trends within the region; utilizes trend information to work in cooperation with Regional Managers and coordinates training and improvement activities needed to meet established operational and technical audit requirements.
6. Manages colleague coaching, mentoring and group training; participates as needed.
7. Manages new colleague training.
8. Ensures that TPMs are properly administering EQUIP to new colleagues.
9. Works with TPMs to provide operations management with objective colleague quality measurements for use in the performance management program.
10. Participates in quarterly national total performance management (TPM) review meetings with national TPM and Quality leaders.
11. Maintains technical claims and jurisdictional expertise.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
1. Performs other duties as assigned.
2. Supports the organization's quality program(s).
3. Travels as required.
QUALIFICATIONS
Education & Licensing
Baccalaureate degree from an accredited college or university preferred. Professional certification such as AIC, CPCU or ARM preferred.
Experience
Six (6) years of claims management experience; two (2) years of quality, auditing and/or training experience; and two (2) years of supervisory experience required. Two (2) years of service with the company preferred.
Skills & Knowledge
- Thorough knowledge of claims management practices and procedures
- Strong understanding of quality and auditing processes
- Good adult learning skills
- Excellent oral and written communication skills, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace
Location to be determined.
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/20546670
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."
PRIMARY PURPOSE:
To ensure team and colleague technical and quality activities are provided within a region with a focus on trends and quality compliance; to assess office needs within a region for training and make training recommendations to management; and to ensure Total Performance Managers (TPMs) are taking appropriate actions facilitating overall office performance, development and improvement.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
1. Ensures that Total Performance Mangers (TPMs) are properly administering the company's audit tracking system program; oversees consistency of local office file audits.
2. Reviews audit findings and results to local, regional and national operations.
3. Assists the Regional Operations Director in coordinating and implementing national quality initiatives within the region and in mentoring field office leadership.
4. Participates in the development of training tools that drive performance of the technical and administrative colleagues.
5. Tracks and reports on trends within the region; utilizes trend information to work in cooperation with Regional Managers and coordinates training and improvement activities needed to meet established operational and technical audit requirements.
6. Manages colleague coaching, mentoring and group training; participates as needed.
7. Manages new colleague training.
8. Ensures that TPMs are properly administering EQUIP to new colleagues.
9. Works with TPMs to provide operations management with objective colleague quality measurements for use in the performance management program.
10. Participates in quarterly national total performance management (TPM) review meetings with national TPM and Quality leaders.
11. Maintains technical claims and jurisdictional expertise.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
1. Performs other duties as assigned.
2. Supports the organization's quality program(s).
3. Travels as required.
QUALIFICATIONS
Education & Licensing
Baccalaureate degree from an accredited college or university preferred. Professional certification such as AIC, CPCU or ARM preferred.
Experience
Six (6) years of claims management experience; two (2) years of quality, auditing and/or training experience; and two (2) years of supervisory experience required. Two (2) years of service with the company preferred.
Skills & Knowledge
- Thorough knowledge of claims management practices and procedures
- Strong understanding of quality and auditing processes
- Good adult learning skills
- Excellent oral and written communication skills, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace
Location to be determined.
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/20546670
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Published on Jul 20, 2011
Viewed: 271 times
Viewed: 271 times
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