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Operations Manager III
at Sedgwick CMS in Texas
Operations Manager III
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick Claims Management Services, Inc. has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick CMS is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, “Claim Your Future”.
PRIMARY PURPOSE:
To be responsible for the technical and operational functions within assigned offices with 75 or more full-time colleagues including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of a company office in the location where the manager resides; to handle the staffing and training needs, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned offices.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
1. Responsible for overall operations management for all locations/offices within an area.
2. Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
3. Establishes business plan with goals and objectives for the area and locations/offices.
4. Monitors management reports relating to the area/office performance.
5. Assists with the coordination of sales and client service efforts.
6. Supports the organization's quality program(s).
7. Travels as required.
SUPERVISORY RESPONSIBILITIES
1. Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
2. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
3. Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing
Baccalaureate degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
Experience
Seven (7) years claims management experience including four (4) years supervisory experience required.
Skills & Knowledge
- Strong technical claims knowledge
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/20548647
Providing both satisfying and challenging work along with a highly professional and friendly work atmosphere, Sedgwick Claims Management Services, Inc. has a strong commitment to its colleagues and its clients. If you are seeking place where you can do great things for those whose lives you touch while maximizing your own career possibilities, Sedgwick CMS is the place for you. As the largest and most innovative Third Party Administrator in the claims industry and the first and only TPA to receive both recognition as the Best TPA in America and the coveted Employer of Choice designation, we invite you to come be a part of our team and, “Claim Your Future”.
PRIMARY PURPOSE:
To be responsible for the technical and operational functions within assigned offices with 75 or more full-time colleagues including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of a company office in the location where the manager resides; to handle the staffing and training needs, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned offices.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
1. Responsible for overall operations management for all locations/offices within an area.
2. Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
3. Establishes business plan with goals and objectives for the area and locations/offices.
4. Monitors management reports relating to the area/office performance.
5. Assists with the coordination of sales and client service efforts.
6. Supports the organization's quality program(s).
7. Travels as required.
SUPERVISORY RESPONSIBILITIES
1. Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
2. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
3. Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS
Education & Licensing
Baccalaureate degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.
Experience
Seven (7) years claims management experience including four (4) years supervisory experience required.
Skills & Knowledge
- Strong technical claims knowledge
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/20548647
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Published on Jul 20, 2011
Viewed: 238 times
Viewed: 238 times
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