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This is a work from home position.

Crawford Contractor Connection is a division of Crawford & Company based in Jacksonville, Florida and provides contractor managed repair services to the insurance and consumer industries. Contractor Connection has a network of over 3,500 general and specialty contractors operating in the U.S. and Canada. Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world’s largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries.

The Crawford System of Claims SolutionsSM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers’ compensation claims and medical management, and legal settlement administration. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.

Position Summary:
Oversees the work of approved Contractor Connection contractors in geographic district; serves as a liaison between contractors, insureds and insurers; implements expansion of Contractor Connection program to additional cities in district.

Responsibilities:

• Provides overall supervision of contractor work in district.
• Monitors time frames for handling of individual claims by each contractor.
• Assists in reinspection process, both pre-inspection and re-inspection on selected projects to confirm quality, scope, and customer satisfaction. Address leakage.
• Audits contractor files to confirm all completion documents, i.e., Certificates of Satisfaction and appropriate lien releases are in hand.
• Mediates disputes that arise between the insured, the insurer and the contractor; maintains and improves relationships with all team members.
• Facilitates responses to questions any party may have regarding the handling of the claim.
• Expands coverage of Contractor Connection to other cities within district.
• Locates, interviews and pre-qualifies contractors for participation in Contractor Connection.
• Coordinates contractor proposal process by determining reasonable adjustment factors agreeable to all parties.
• Schedules training sessions and installation of estimating software program for new contractors.
• Assists the training staff when requested.
• Assists in major deployments when the need arises sending local contractors to catastrophe events.
• Key liaison between Contractor Connection, Crawford Branch, and Contractor.

Requirements:

• Bachelor’s degree in business administration, management, construction or a related discipline; or an equivalent combination of education and at least 5 years of industry experience.
• Familiar with residential and commercial construction, restoration means and methods.
• Ability to interpret contract terms and conditions.
• Basic construction estimating skills.
• Ability to inspect completed work and determine conformance with contract requirements and standard business practices.
• Frequent travel within territory and occasional travel outside of territory will be required.
• Good computer skills, Windows 95, 98, 2000 or NT, Microsoft Word, Excel, and working knowledge of property estimate software programs.
• Demonstrated ability to manage multiple projects or contractors concurrently under minimal supervision.

Preferred:

• Previous experience in the construction industry.
• Insurance property loss adjusting experience helpful.

In addition to a competitive salary, Crawford offers you:

• Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
• On-going training opportunities through every stage of your career;
• Strong benefits package including health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://broadspire.contacthr.com/20479904