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Supvr, Service Ops
at Coventry Health Care, Inc. in Florida
Your Standard is Excellence
You've been looking for an opportunity to work with people who share your commitment to a higher standard. You imagine building a career and even enjoying your work.
Good News.
We've been looking for you, too!
Coventry Health Care is a leader in the managed care industry. Great people enable us to provide service that differentiates us from the competition. We offer a highly rewarding professional environment built around meaningful assignments, collaborative work environments and excellent training and development opportunities. We are a Fortune 500 company, and are proud to have also been named to Forbes Platinum 400 and Barrons 500.
At Coventry Health Care, you'll have the opportunity to collaborate with talented and dedicated professionals while developing and expanding your career. Consider building a career with us!
Supervisor, Service Operations
Coventry Health Care, a $11.9 billion Fortune 500 organization, is a national
managed health care company operating health plans, insurance companies, network
rental/managed care services companies, and workers compensation services
companies.
GENERAL SUMMARY
Guides and drives the development and activities of an organized
team within our Provider Systems department. Supervises the day-to-day
operations. Serves as subject matter expert. Interfaces directly with customers,
trains new employees, drives production and quality expectations, and resolves
customer concerns within a team to meet or exceed customer service requirements.
Responsible for all aspects of service.
ESSENTIAL RESPONSIBILITIES
- Supervises an organized team of cross-functional team members to meet or exceed service requirements.
- Independently examines and analyzes the team's performance against measured service operation goals; demonstrates ownership for overall team results; recommends and leads the implementation of plan(s) of action to improve the team's service level.
- Drives the team to identify and implement process improvements; encourages ownership of and group participation in the improvement initiatives.
- Identifies training needs within the team; creates a training plan; coordinates and monitors cross-training efforts within the team to ensure members are knowledgeable in all technical areas.
- Trains employees on policies and procedures. Orients new employees.
- Serves as process expert and resource to team.
- Manages staff development and work standards; provides structured coaching and counseling.
- Researches customer information in response to difficult inquiries including, but not limited to data integrity, claim issue's,
and status inquires; interfaces with customers by telephone, correspondence and/or in person to resolve concerns.
- As required, becomes directly involved with execution of team processes and functions.
- Performs other duties as required.
JOB SPECIFICATIONS
- High school degree or equivalent. Bachelor's degree preferred.
- Significant experience in health care (usually 6-7 years); 1-2 years supervisory experience preferred.
- Knowledge of health care products under both fully insured and self-funded arrangements, medical terminology,
diagnosis and procedure coding, and coordination of benefits. Ability to maintain production levels and quality goals.
- Ability to train employees on all processes.
- Demonstrated leadership and motivation skills.
- Ability to implement service strategies for internal and external customers.
- Excellent organizational, interpersonal, communication and coaching skills.
- Strong analytical and problem solving skills.
- Able to drive change.
It's easy to build your career at Coventry.
Visit our website where you can view our open positions and learn more about your next opportunity with Coventry!
http://careers.cvty.com
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://coventry.contacthr.com/15556354
You've been looking for an opportunity to work with people who share your commitment to a higher standard. You imagine building a career and even enjoying your work.
Good News.
We've been looking for you, too!
Coventry Health Care is a leader in the managed care industry. Great people enable us to provide service that differentiates us from the competition. We offer a highly rewarding professional environment built around meaningful assignments, collaborative work environments and excellent training and development opportunities. We are a Fortune 500 company, and are proud to have also been named to Forbes Platinum 400 and Barrons 500.
At Coventry Health Care, you'll have the opportunity to collaborate with talented and dedicated professionals while developing and expanding your career. Consider building a career with us!
Supervisor, Service Operations
Coventry Health Care, a $11.9 billion Fortune 500 organization, is a national
managed health care company operating health plans, insurance companies, network
rental/managed care services companies, and workers compensation services
companies.
GENERAL SUMMARY
Guides and drives the development and activities of an organized
team within our Provider Systems department. Supervises the day-to-day
operations. Serves as subject matter expert. Interfaces directly with customers,
trains new employees, drives production and quality expectations, and resolves
customer concerns within a team to meet or exceed customer service requirements.
Responsible for all aspects of service.
ESSENTIAL RESPONSIBILITIES
- Supervises an organized team of cross-functional team members to meet or exceed service requirements.
- Independently examines and analyzes the team's performance against measured service operation goals; demonstrates ownership for overall team results; recommends and leads the implementation of plan(s) of action to improve the team's service level.
- Drives the team to identify and implement process improvements; encourages ownership of and group participation in the improvement initiatives.
- Identifies training needs within the team; creates a training plan; coordinates and monitors cross-training efforts within the team to ensure members are knowledgeable in all technical areas.
- Trains employees on policies and procedures. Orients new employees.
- Serves as process expert and resource to team.
- Manages staff development and work standards; provides structured coaching and counseling.
- Researches customer information in response to difficult inquiries including, but not limited to data integrity, claim issue's,
and status inquires; interfaces with customers by telephone, correspondence and/or in person to resolve concerns.
- As required, becomes directly involved with execution of team processes and functions.
- Performs other duties as required.
JOB SPECIFICATIONS
- High school degree or equivalent. Bachelor's degree preferred.
- Significant experience in health care (usually 6-7 years); 1-2 years supervisory experience preferred.
- Knowledge of health care products under both fully insured and self-funded arrangements, medical terminology,
diagnosis and procedure coding, and coordination of benefits. Ability to maintain production levels and quality goals.
- Ability to train employees on all processes.
- Demonstrated leadership and motivation skills.
- Ability to implement service strategies for internal and external customers.
- Excellent organizational, interpersonal, communication and coaching skills.
- Strong analytical and problem solving skills.
- Able to drive change.
It's easy to build your career at Coventry.
Visit our website where you can view our open positions and learn more about your next opportunity with Coventry!
http://careers.cvty.com
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://coventry.contacthr.com/15556354
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Viewed: 139 times
Viewed: 139 times
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