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Customer Service Rep – Excellent Communication Skills and Strong Attention to Detail
at Chubb Insurance in Whitehouse Station, NJ
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is looking to fill a Customer Service Representative position within Chubb Personal Insurance’s Centralized Service Department in Whitehouse Station, NJ.
Job Description
Candidate will be responsible for the following:
• Receive, respond and resolve policy issuance and direct bill inquiries via an 800 number.
• Demonstrate and support the Non-Masterpiece Call Coaching principles to enhance customer experience
• Adhere to departmental standards and workflows to ensure accurate processing of quotes and policy changes
• Support other CSD units processing incoming work, as business needs require.
• Maintain daily/weekly/monthly counts and reporting of productivity
• Cross-train on priority rating software to provide quoting assistance
• Process endorsement requests in the Non-Masterpiece systems
• Basic understanding of rating and familiarity with state initiatives and guidelines
• Develop positive rapport with agents, underwriters, and claims
Competencies & Skills Required:
• Quality Driven/Attention to detail
• Excellent Communication Skills, verbal/written and interpersonal.
• Strong PC skills including Word and Excel
• Excellent time management and organizational skills; ability to work with multiple tasks, balance multiple priorities and work independently
• Customer Service focus/Excellent customer service skills- maintain and expand relationships
• Ability to work with people at various levels in and outside of organization/collaboration
• Strong negotiation, decision making, and personal accountability
• Results oriented –ability to manage expectations for delivering tasks and assignments
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 9424.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=9424&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is looking to fill a Customer Service Representative position within Chubb Personal Insurance’s Centralized Service Department in Whitehouse Station, NJ.
Job Description
Candidate will be responsible for the following:
• Receive, respond and resolve policy issuance and direct bill inquiries via an 800 number.
• Demonstrate and support the Non-Masterpiece Call Coaching principles to enhance customer experience
• Adhere to departmental standards and workflows to ensure accurate processing of quotes and policy changes
• Support other CSD units processing incoming work, as business needs require.
• Maintain daily/weekly/monthly counts and reporting of productivity
• Cross-train on priority rating software to provide quoting assistance
• Process endorsement requests in the Non-Masterpiece systems
• Basic understanding of rating and familiarity with state initiatives and guidelines
• Develop positive rapport with agents, underwriters, and claims
Competencies & Skills Required:
• Quality Driven/Attention to detail
• Excellent Communication Skills, verbal/written and interpersonal.
• Strong PC skills including Word and Excel
• Excellent time management and organizational skills; ability to work with multiple tasks, balance multiple priorities and work independently
• Customer Service focus/Excellent customer service skills- maintain and expand relationships
• Ability to work with people at various levels in and outside of organization/collaboration
• Strong negotiation, decision making, and personal accountability
• Results oriented –ability to manage expectations for delivering tasks and assignments
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 9424.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=9424&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Jul 04, 2011
Viewed: 1248 times
Viewed: 1248 times
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