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At NCCI Holdings, Inc., we realize our greatest asset is our team of more than 900 professionals working together every day to make our company the leading provider of workers compensation insurance data and research information. Read on to learn about the requirements for this opening.

Job Purpose:
To provide timely and quality customer support of NCCI’s products, services, and guidelines in conjunction with the approved regulatory rules. Responds to customer inquiries daily, online, e-mail, or over the phone.

Position salary: $34,000 (+7% Annual Incentive Compensation)

Major Duties:
·Analyzes data using multiple internal databases and external sources to make decisions on eligibility and properly classify an employer’s business based on Workers Compensation Insurance Plan rules, Basic Manual rules and departmental procedures. Uses analytical skills to review assigned risk workers compensation applications for completeness and eligibility. Communicates frequently with external customers, such as insurance agents and employers, to obtain information needed to accurately complete the application and bind coverage through the Plan. Will collect appropriate deposit premium as required. Meets or exceeds established department metrics (e.g. quality, timeliness and productivity).
·Uses analytical skills to problem solve and interpret manual rules for employers, agents, carriers and regulators. Responds to questions and issues regarding Workers Compensation Insurance Plan rules, Basic Manual rules and application processing over the phone or online.
·Participates in department projects, initiatives, and training. Contributes to the online Assigned Risk Procedures Manual.
Required Education, Experience and Skills:
·Associates Degree and a minimum of four years of analytical and customer service experience in the field of insurance, finance, banking, or an industry with transferrable skills. (Minimum requirements can be met by a candidate having a higher degree or comparable experience.)

·Strong analytical skills
·Detail-oriented
·Strong mathematical skills
·Excellent verbal and written communication skills
·Strong time management skills
·Good documentation and record keeping skills
·Strong organizational and customer service skills
·Computer literate
·Ability to multitask
·Ability to navigate multiple computer systems/applications
·Ability to work independently or within a team environment
·Ability to follow procedures and guidelines
·Ability to analyze, problem solve, and adjust to changing environment
 
Preferred Education, Experience and Skills:
- General knowledge of Microsoft Office applications, such as Outlook, Word, and Excel
- General understanding of worker’s compensation insurance
- Completion of an Insurance Education course or certification that demonstrates an understanding of insurance
- Bachelor’s degree

Related key words: insurance, bank, banking, mortgage processing, mortgage, customer service, customer support, insurance support, financial services

As key contributors to our success, our team members enjoy working in a casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and a superior benefits package.
 
We require a drug screen and background check.

EEO/Smoke Free environment
 
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://ncci.contacthr.com/20322693

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Published on Jun 30, 2011
Viewed: 238 times