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It’s the new age of independence. And it’s changing the way we live.
BE PART OF IT.

UNIVITA is dedicated to helping people live and age with independence. By providing a single place to find and manage resources which support independent living, UNIVITA makes it easier to access care and to age safely at home.

This is your opportunity to join an innovative company with a culture that promotes compassion, trust, and accountability.

ABOUT THIS OPPORTUNITY
In this position, you will conduct telephonic interviews for clients who have applied for Long Term Care (LTC) insurance. In addition, you will help identify key follow-up questions needed during the health interview process by utilizing your knowledge as a licensed insurance agent.

Job Title: Telephonic Interviewer – Licensed Insurance Agent in Florida
Location: Work From Home (WFH) opportunity (must live in or near Minnesota)

Schedule – Full-time position – Scheduled work shifts are Monday through Friday and scheduled work hours will fall between 7:00 a.m. to 10:00 p.m. – Travel: Rarely (see responsibilities below)

Work From Home (WFH) Employees must have high speed internet connectivity and an analog or digital phone line (these expenses are reimbursable by the company).

Home-Based Employees are responsible for providing their own computer, telephone and headset equipment:
o COMPUTER – SOFTWARE & HARDWARE:
 Operating systems
• Windows XP SP2 or higher, Windows Vista, Windows 7
 Internet Explorer 7or 8 web browser
 Minimum Computer Hardware Requirements
• 1.0 GHz
• 512mb ram
• 100mb of free hard drive space
 Monitor Requirements
• 1680 × 1050 Resolution
• 20 inch or larger monitor is recommended
 Internet connectivity (cable modem, DSL) with a minimum of 1.5mb connection
 Client Anti-Virus and Spyware protection

o PHONE & HEADSET:
 Analog or Digital phone line
 Phone that has headset connection capabilities

RESPONSIBILITIES
• Conduct telephonic interviews for insurance company applicants in a quiet professional environment without interruptions and/or distractions.
• Receive calls from the customer service department in order to complete telephone interviews with long term care applicants.
• Document history and lifestyle information essential to the Underwriting process using pre-determined, scripted follow-up questions.
• Tactfully refocus applicants who wander off the subject when necessary.
• Give concise, accurate documentation on client’s health history.
• Must attend five days of in-office training.

QUALIFICATIONS
• Must be a Licensed Insurance Agent with current, valid and unrestricted Health and Life licenses in Minnesota and/or Florida
• Completion of a Long Term Care Partnership course is strongly preferred
• Must type at least 40 WPM and is proficient with MS Office
• Excellent interpersonal skills, including:
o Building a trusting, friendly relationship quickly
o Communicating effectively and handling demanding people over the phone
o Maintaining confidentiality as appropriate and a professional demeanor
o Demonstrated team player, problem solver and decision maker
• Ability to navigate and operate through various computer programs
• Ability to assess telephonically the policyholder’s care needs and current care services in order to provide choices of community resources and assist in coordinating those services
• Ability to abstract information and develop an individualized plan of care based on the policyholder’s needs and his/her medical and social situation
• Ability to evaluate the care services on an ongoing basis and work with the policyholder to revise the plan of care as needed
• Ability to understand cognitive deficits and develop a plan of care that would maintain the policyholder’s safety in the least restrictive environment
• Ability to manage a client caseload with proficiency as well as other designated responsibilities

*TO APPLY, COPY AND PASTE THIS LINK INTO YOUR BROWSER: https://home.eease.adp.com/recruit/?id=622471

UNIVITA offers a competitive and complete benefits package.

TO LEARN MORE ABOUT US, visit univitahealth.com (EOE/AAE m/f/d/v)

Key Words: Long Term Care, Licensed Insurance Agent, Insurance Agent, Florida, Healthcare, Health Care, Insurance, Clinical, Medical