This job ad has been posted over 60 days ago...
0
applicants
Data Analyst
at NCCI in Florida
At NCCI Holdings, Inc., we realize our greatest asset is our team of more than 900 professionals working together every day to make our company the leading provider of workers compensation insurance data and research information. Read on to learn about the requirements for this opening.
Job Purpose:
The key purpose of this position is to perform independent analytical research to identify and resolve data issues impacting NCCI's data providers and NCCI products and services. Additionally, provide solutions to resolve and identify new data quality issues.
Major Duties:
· Identify and/or resolve customer data issues and assist data providers in the resolution of these issues.
· Testing and systems support including researching issues to determine if NCCI systems issues are contributing to the root cause; includes creation of test plans.
· Preparation of requirements to address systems changes or system monitoring.
· Process review and improvement.
· Establish resolution plan for customer reporting issues for NCCI’s data providers
· Takes the lead on efforts to improve team processes and regularly provides input or suggestions on strategic issues.
· Lead customer teleconferences to resolve reporting issues – including agenda preparation and minutes. Interface with higher level staff / management on the customer side.
· Prepare appropriate reports on customer issues to be shared with a broad internal audience.
· Provides inbound/outbound customer support; and makes proactive outreach to customers to ensure understating of data issues and provide support to resolve issues.
Required Education, Experience and Skills:
· Undergraduate degree preferred or equivalent work experience.
· Two years in an analytical role, preferably in a service-oriented and/or insurance related enterprise.
· Experience in an inbound or outbound customer support environment, owning a variety of process and or system inquiries simultaneously.
· Demonstrated data research and analysis skills.
· Proficient computer skills, including MS Word and Excel
· Strong verbal and written communication skills
· Ability to understand customer data reporting concerns and determine the root cause of all issues, even when the issue is something other than what the customer has described.
Preferred Education, Experience and Skills:
· Adept at using NCCI's data reporting tools needed to perform role and providing training and assistance to customers to use these tools to meet their data reporting obligations, preferred
· Knowledge of NCCI data (Units, Financial Data) as required by the role, preferred
Related key words: data, data analysis, data reporting, data research
As key contributors to our success, our team members enjoy working in a casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and a superior benefits package.
We require a drug screen and background check.
EEO/Smoke Free environment
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar: http://ncci.contacthr.com/20133113
Job Purpose:
The key purpose of this position is to perform independent analytical research to identify and resolve data issues impacting NCCI's data providers and NCCI products and services. Additionally, provide solutions to resolve and identify new data quality issues.
Major Duties:
· Identify and/or resolve customer data issues and assist data providers in the resolution of these issues.
· Testing and systems support including researching issues to determine if NCCI systems issues are contributing to the root cause; includes creation of test plans.
· Preparation of requirements to address systems changes or system monitoring.
· Process review and improvement.
· Establish resolution plan for customer reporting issues for NCCI’s data providers
· Takes the lead on efforts to improve team processes and regularly provides input or suggestions on strategic issues.
· Lead customer teleconferences to resolve reporting issues – including agenda preparation and minutes. Interface with higher level staff / management on the customer side.
· Prepare appropriate reports on customer issues to be shared with a broad internal audience.
· Provides inbound/outbound customer support; and makes proactive outreach to customers to ensure understating of data issues and provide support to resolve issues.
Required Education, Experience and Skills:
· Undergraduate degree preferred or equivalent work experience.
· Two years in an analytical role, preferably in a service-oriented and/or insurance related enterprise.
· Experience in an inbound or outbound customer support environment, owning a variety of process and or system inquiries simultaneously.
· Demonstrated data research and analysis skills.
· Proficient computer skills, including MS Word and Excel
· Strong verbal and written communication skills
· Ability to understand customer data reporting concerns and determine the root cause of all issues, even when the issue is something other than what the customer has described.
Preferred Education, Experience and Skills:
· Adept at using NCCI's data reporting tools needed to perform role and providing training and assistance to customers to use these tools to meet their data reporting obligations, preferred
· Knowledge of NCCI data (Units, Financial Data) as required by the role, preferred
Related key words: data, data analysis, data reporting, data research
As key contributors to our success, our team members enjoy working in a casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and a superior benefits package.
We require a drug screen and background check.
EEO/Smoke Free environment
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar: http://ncci.contacthr.com/20133113
Recent jobs at NCCI
Affiliate Services Manager at NCCI in Florida
Aug 27, 2011
Sr Data Analyst at NCCI in Florida
Aug 12, 2011
Data Analyst at NCCI in Florida
Aug 10, 2011
Actuarial Analyst at NCCI in Florida
Aug 05, 2011
Insurance Inspector- Workers Compensation Classification Field Inspector at NCCI in Arizona
Aug 04, 2011
Published on Jun 16, 2011
Viewed: 254 times
Viewed: 254 times
Search Insurance Jobs by State: