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Operations Support Services Supervisor

CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."

PRIMARY PURPOSE:
To supervise Operations Support Services (OSS) staff and processes; to monitor colleagues' workloads; to provide training and monitor individual transactions; and to provide technical direction on work processes.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

1. Supervises Operations Support Services colleagues.
2. Defines and establishes quality assurance procedures, standards, metrics reporting and auditing.
3. Trains OSS team on tasks and responsibilities.
4. Reviews quality data, conducts audits, tracks quality metrics, and reports on findings.
5. Tracks non-compliance issues and monitors through resolution.
6. Manages staffing schedules to assure appropriate department coverage.
7. Supports the organization's quality program(s).
8. Travels as required.

SUPERVISORY RESPONSIBILITIES

1. Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
2. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
3. Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing
Baccalaureate degree from an accredited college or university preferred.

Experience
Two (2) years claims management experience required. Some proven software specifications experience required. Supervisory experience preferred.

Skills & Knowledge

- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Leadership/management/motivational skills
- Excellent analytical and interpretive skills
- Strong organizational skills
- Strong time management skills
- Good judgment and discretion skills
- Ability to manage multiple projects and set priorities
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick CMS is an Equal Opportunity Employer

and a

Drug-Free Workplace

How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/19988860

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Published on Jun 06, 2011
Viewed: 331 times