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At Progressive, we celebrate risk takers and overachievers. Do you thrive in that kind of an atmosphere? Then come have an adventure with some bright and courageous people! The Claims Service Representative plays a critical role in the Progressive Service Center where customers' benefit from one-stop claims service. In this role, you will provide accurate, efficient, personalized and proactive customer interaction throughout the repair process. You will set accurate and clear expectations with the customer regarding repair duration, repair outcomes, and deductible or other out of pocket cost estimating. As the liaison with repair shops, you will obtain shop updates and re-establish appropriate expectations for shop duration.

Requirements:
- High School Diploma or GED preferred.
- Minimum one year prior customer service experience.
- Genuine desire to interact with people and feels invested in the outcome of the customer interaction.
- History of successful conflict-resolution in a face-to-face environment.
- Excellent communication and organizational skills.
- High-energy, customer-oriented individual with ability to proficiently multitask and prioritize.
- Effective team member modeling behaviors fostering a positive team environment.
- Keyboard and PC knowledge and proficiency.
- A valid driver's license with an excellent driving history.

Preferred Skills:
-Multi-lingual and non traditional hours a plus.
-Knowledge of damage identification and computerized estimating systems.
-Face-to face experience in automotive or insurance field is preferred.
-Ability to drive a manual transmission vehicle.

What Progressive Offers:
-Medical, Dental, Vision and Life Insurance
-401(k) with a Company Match
-Tuition Reimbursement
-Employee Discounts
-Child Care Assistance

Progressive is committed to becoming consumers' #1 choice for auto insurance by providing competitive rates and innovative products and services that meet drivers' needs throughout their lifetime. This includes superior on-line and in-person customer service, and best-in-class, 24-hour claims service, such as its concierge level of claims service available at service centers located in major metropolitan areas throughout the United States. Our people help make Progressive a successful, energetic, forward-moving organization. Time after time, Progressive has turned the insurance industry upside down through its innovative services and its use of technology.

This is part of why we are continually ranked as one of Business Week's 'Best Places to Launch a Career'. We have strong record of investment in training and development for all employees, as well as the stability of a company that does business the right way with solid core values. There's something unique happening here; something truly Progressive. Bring your talent to our team, and help make incredible things happen. Explore your Progressive side and visit for this opportunity at jobs.progressive.com. Once you complete the application, you will be able to monitor your status in the hiring process by logging back into your candidate account at any time! A representative from our National Employment Team will be in touch if you are under consideration.

Equal Opportunity Employer, M/F/D/V


How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://progressiveinsurance.contacthr.com/19269960

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Published on Apr 08, 2011
Viewed: 354 times