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Supervisor in Billing Services Department – Excellent People Management Skills Required
at Chubb Insurance in Whitehouse Station, NJ
For more than 125 years, Chubb & Son, a division of Federal Insurance Company has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 28 countries staffed by 10,600 employees. The Chubb Corporation reported $50.6 billion in assets and $14.1 billion in revenues in 2007. According to Fortune magazine, Chubb is the 176th largest U.S.-based Corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 Best Big Companies.
Currently, Chubb is seeking a Senior Supervisor within the Billing Services department for our Whitehouse Station, NJ office.
The Billing Services Senior Supervisor will manage a staff of 14 with responsibility for cash processing, collections, and agency bill and payroll deduction. In addition to managing staff, the Senior Supervisor is responsible for developing a strong partnership with bank vendors and the Treasury Department to ensure adherence to all SOX compliance issues and proper allocation of cash.
Responsibilities include:
• Improve the delivery of services and processes to gain efficiencies and improve customer satisfaction
• Coach and develop staff to enhance their business knowledge and customer service skills
• Provide leadership through effective communication, motivation, coaching and goal setting to achieve superior customer service
• Manage the performance process for all direct reports
• Identify trends to make process improvements
• Conduct internal department audits and partner with Internal/External Auditors to ensure compliance with SOX regulations
• Lead and manage teams doing a variety of complex tasks
• Act as a key member in the implementation of the Billing Strategy
• Research and respond to customer inquiries
• Develop and implement plans to achieve successful results, propose solutions to support the Chubb Personal Insurance Customer Service Center and Chubb Personal Insurance initiatives
• Drive the documentation, update and implementation of process workflows
A critical component of this position is people management. The incumbent must have a history of success in hiring, developing, and retaining talent. The Senior Supervisor will ensure that all individuals understand their job responsibilities, and have the required tools to effectively complete their jobs. The incumbent must adhere to all performance management guidelines including individual evaluations.
Competencies & Skills Required:
• 3 – 5 years of prior supervisory experience is required
• Possess effective communication skills (verbal & written)
• Excellent time management and organizational skills
• Ability to demonstrate leadership and effectively collaborate with internal and external partners
• Ability to successfully achieve business results
• Ability to evaluate service standards, metrics and processes to support business objectives
• Demonstrated ability to lead, develop, and motivate others
• Ability to think strategically
• Possess strong analytical skills to solve complex problems
• High level of attention to detail and quality
• Proven ability to exercise good judgment when making decisions
• Intermediate MS Excel, Word and Powerpoint skills required
• MS Access and Project Management skills a plus
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8822.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8822&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 28 countries staffed by 10,600 employees. The Chubb Corporation reported $50.6 billion in assets and $14.1 billion in revenues in 2007. According to Fortune magazine, Chubb is the 176th largest U.S.-based Corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 Best Big Companies.
Currently, Chubb is seeking a Senior Supervisor within the Billing Services department for our Whitehouse Station, NJ office.
The Billing Services Senior Supervisor will manage a staff of 14 with responsibility for cash processing, collections, and agency bill and payroll deduction. In addition to managing staff, the Senior Supervisor is responsible for developing a strong partnership with bank vendors and the Treasury Department to ensure adherence to all SOX compliance issues and proper allocation of cash.
Responsibilities include:
• Improve the delivery of services and processes to gain efficiencies and improve customer satisfaction
• Coach and develop staff to enhance their business knowledge and customer service skills
• Provide leadership through effective communication, motivation, coaching and goal setting to achieve superior customer service
• Manage the performance process for all direct reports
• Identify trends to make process improvements
• Conduct internal department audits and partner with Internal/External Auditors to ensure compliance with SOX regulations
• Lead and manage teams doing a variety of complex tasks
• Act as a key member in the implementation of the Billing Strategy
• Research and respond to customer inquiries
• Develop and implement plans to achieve successful results, propose solutions to support the Chubb Personal Insurance Customer Service Center and Chubb Personal Insurance initiatives
• Drive the documentation, update and implementation of process workflows
A critical component of this position is people management. The incumbent must have a history of success in hiring, developing, and retaining talent. The Senior Supervisor will ensure that all individuals understand their job responsibilities, and have the required tools to effectively complete their jobs. The incumbent must adhere to all performance management guidelines including individual evaluations.
Competencies & Skills Required:
• 3 – 5 years of prior supervisory experience is required
• Possess effective communication skills (verbal & written)
• Excellent time management and organizational skills
• Ability to demonstrate leadership and effectively collaborate with internal and external partners
• Ability to successfully achieve business results
• Ability to evaluate service standards, metrics and processes to support business objectives
• Demonstrated ability to lead, develop, and motivate others
• Ability to think strategically
• Possess strong analytical skills to solve complex problems
• High level of attention to detail and quality
• Proven ability to exercise good judgment when making decisions
• Intermediate MS Excel, Word and Powerpoint skills required
• MS Access and Project Management skills a plus
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8822.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8822&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Apr 01, 2011
Viewed: 986 times
Viewed: 986 times
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