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Specialty Risk Services

Operations Manager

CLAIM YOUR FUTURE AS A GREAT PERFORMER!

Specialty Risk Services, (SRS) is a division of Sedgwick Claims Management Services, Inc. (Sedgwick CMS) and is recognized as one of the top third-party claim administrators and risk management services providers in North America. SRS is a fast-paced, dynamic organization providing a wide variety of comprehensive claim and risk management services to medium and large corporations throughout the United States and Canada including 47 Fortune 500 companies. We value providing exceptional customer service and superior claim handling, while providing our employees with the opportunity for growth and advancement. Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."

PRIMARY PURPOSE:
To provide effective leadership for assigned area(s)/office(s); to achieve strategic operating results in quality and services; and to oversee claim handling, supervision, coaching and mentoring, quality assurance and customer satisfaction for assigned area(s)/office(s)

ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Manages day-to-day operations of assigned areas(s)/offices(s).
Maintains, effectively communicates and teaches a thorough understanding of business vision, strategies and plans for the achievement of business goals.
Manages and implements change; provides clear explanation of change drivers and business goals; promotes change and new initiatives and effectively manages resistance and impediments.
Assists in the development and management of operations budget for assigned area(s)/office(s).
Implements and analyzes the impact of cost containment initiatives; monitors financial results, trending and variances from target; identifies and implements appropriate adjustments.
Manages investigation, litigation, disposition and settlement of claims in compliance with best practices as well as statutory, regulatory, ethics and company requirements.
Maintains thorough understanding of sales and marketing business strategies to assist in achievement of growth and profit goals; maintains thorough understanding of claim industry and third part administrator trends to assist in identification of positive and adverse impacts.
Participates in development of sound, effective and mutually supportive relationships with carrier partners; assists in managing carrier partnerships to enhance cross-education on claim initiatives, financial impacts, service capabilities and customer needs.
Provides effective leadership in ethical decision making and affirmative inquiry in managing to the company's code of conduct; adheres to legal and corporate requirements.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.

SUPERVISORY RESPONSIBILITIES
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing
Baccalaureate degree from an accredited college or university preferred. Licenses as required. CPCU, CIC, SCLA or other professional designation preferred. Each year of experience beyond the requirement may substitute for one (1) year of post secondary education.

Experience
Nine (9) years related experience required to include two (2) years supervisory/management experience. Advanced degree may substitute for three (3) years of required experience.

Skills & Knowledge
Strong business knowledge and decision making skills
Oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Excellent interpersonal skills
Self-motivated
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace

How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/19131661

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Published on Mar 29, 2011
Viewed: 353 times