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Customer Service Supervisor
at Magellan Health Services in Pennsylvania
Stake Your Claim To An Outstanding Opportunity
Magellan Health Services continues to set an exciting pace as America’s premier provider of managed care services. As a part of Magellan, First Health Services is a leader in the public sector market for healthcare management and information services. Growing demand for our services creates attractive new opportunities for driven professional to join our Service Operations team in Harrisburg, PA.
CUSTOMER SERVICE SUPERVISOR
Supervising our Medicare Part D unit, this individual guides the team’s development, manages workload and resources, and serves as the primary contact for the team. Duties include serving as the Part D process expert and resource; researching customer information in response to inquiries including authorizations, payment denials, validity of coordination of benefit files and status of file transmissions; facilitating the relationship with Prescription Drug Plans for enrollment and encounter data; interfacing with State agency staff by phone, written correspondence and in person.
The ideal candidate will have BA/BS: Business, Healthcare or equivalent work history within the healthcare setting; 1-2 years supervisory experience. The ability to work with a variety of customers that will include State officials, Prescription Drug Plans (PDP), the Centers for Medicare and Medicaid Services (CMS) and internal FH operational units. Having excellent communication skills and being able to articulate is key. The knowledge of word processing, spreadsheets and databases essential; Experience with major insurance carriers and knowledge of the coordination of benefits is required.
We offer a competitive salary & excellent benefits including medical, dental, pharmacy, vision, generous time off, tuition reimbursement and more. For immediate consideration, use the “Apply Now” button or visit us at: www.magellanhealth.com and search for Requisition ID 6363.
Come join us as we improve the health care outcomes for individuals and families fighting illness, needing counsel or seeking other support with life’s challenges. Proud to be an Equal Opportunity Employer.
Magellan Health Services … Getting Better all the Time.
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://magellanhealthservices.contacthr.com/15442945
Magellan Health Services continues to set an exciting pace as America’s premier provider of managed care services. As a part of Magellan, First Health Services is a leader in the public sector market for healthcare management and information services. Growing demand for our services creates attractive new opportunities for driven professional to join our Service Operations team in Harrisburg, PA.
CUSTOMER SERVICE SUPERVISOR
Supervising our Medicare Part D unit, this individual guides the team’s development, manages workload and resources, and serves as the primary contact for the team. Duties include serving as the Part D process expert and resource; researching customer information in response to inquiries including authorizations, payment denials, validity of coordination of benefit files and status of file transmissions; facilitating the relationship with Prescription Drug Plans for enrollment and encounter data; interfacing with State agency staff by phone, written correspondence and in person.
The ideal candidate will have BA/BS: Business, Healthcare or equivalent work history within the healthcare setting; 1-2 years supervisory experience. The ability to work with a variety of customers that will include State officials, Prescription Drug Plans (PDP), the Centers for Medicare and Medicaid Services (CMS) and internal FH operational units. Having excellent communication skills and being able to articulate is key. The knowledge of word processing, spreadsheets and databases essential; Experience with major insurance carriers and knowledge of the coordination of benefits is required.
We offer a competitive salary & excellent benefits including medical, dental, pharmacy, vision, generous time off, tuition reimbursement and more. For immediate consideration, use the “Apply Now” button or visit us at: www.magellanhealth.com and search for Requisition ID 6363.
Come join us as we improve the health care outcomes for individuals and families fighting illness, needing counsel or seeking other support with life’s challenges. Proud to be an Equal Opportunity Employer.
Magellan Health Services … Getting Better all the Time.
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://magellanhealthservices.contacthr.com/15442945
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