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Specialty Risk Services

Team Leader - Workers' Compensation

CLAIM YOUR FUTURE AS A GREAT PERFORMER!

Specialty Risk Services, (SRS) is a division of Sedgwick Claims Management Services, Inc. (Sedgwick CMS) and is recognized as one of the top third-party claim administrators and risk management services providers in North America. SRS is a fast-paced, dynamic organization providing a wide variety of comprehensive claim and risk management services to medium and large corporations throughout the United States and Canada including 47 Fortune 500 companies. We value providing exceptional customer service and superior claim handling, while providing our employees with the opportunity for growth and advancement. Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."

PRIMARY PURPOSE:
To lead a team of claims processors and drive Quality, Customer Service and overall development of staff.

ESSENTIAL FUNCTIONS and DUTIES
Manages assigned team ensuring appropriate claim disposition, reduction of pending file count and consistent delivery of accurate and timely claims processing.
Reviews claim files, provides direction and problem resolution to team as needed.
Provides technical expertise in claims handling process for team.
Ensures team is meeting quality standards; develops corrective action plans to resolve problems and issues as needed.
Analyzes and communicates customer satisfaction survey results to team.
Mentors and develops high performing teams in order to meet overall organizational goals; manages change through communicating clear expectations; monitors results to achieve objectives; and develops corrective action plans.

ADDITIONAL FUNCTIONS and DUTIES
Performs other duties as assigned.
Supports the organization’s quality program(s).
Travels as required.

SUPERVISORY DUTIES
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education
College degree or equivalent experience required.

Experience
Claims handling experience required; licenses as required.

Skills and Knowledge
Expert knowledge of claims handling in associated line of business
Good oral and written communication, including presentation skills
PC literate including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, may be required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace


How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/18909332

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Published on Mar 10, 2011
Viewed: 383 times