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Agency Services Coordinator – Strong Customer Service & Multi-tasking Skills Required
at CHUBB Insurance in New Jersey
The Agency Services Coordinator is responsible for the intake, referral, tracking and response coordination of consumer complaints received via phone. Consumer complaint process is state regulated and subject to market conduct exam making it a critical and visible function. (The represents about 35% of the job.) Duties of this function include:
• Serves as first point of contact for calls from Chubb policyholders who are dissatisfied with one or more Chubb products/services.
• Works to identify and obtain information on underlying issue of complaint by listening to and questioning policyholders; records complaint details in online tracking system.
• Forwards complaint information to designated contacts within the Chubb organization for response; follows-up with internal contacts within specified time frames to ensure timely response/acknowledgement to policyholder.
• Prepares summary reports of complaint activity/trends for Chubb senior management.
Another primarily function of the Agency Services Coordinator is to coordinate the background investigations on agents; review background results and identifies/refers “red flags” to appropriate management. Updates and maintains various internal systems and files with agent data. Serve as the Point of contact for Producer Express system issues. (These tasks represent about 40% of the job.)
The Agency Services Coordinator will also be responsible for updates to the department website. (10%)
This position provides general administrative support for the department as needed; may include opening and sorting of mail, scanning, forwarding documents, managing the department emailbox. (15%)
Competencies/Tech Skills:
• Must demonstrate advanced organization skills, the ability to multitask and be able to successfully handle detailed oriented work.
• Strong oral and written communication skills; demonstrated ability to follow-up on outstanding issues.
• Ability to handle difficult phone calls with patience and professionalism; must demonstrate advanced listening skills.
• Working knowledge of Chubb services and processes required (i.e., policy issuance, claims handling, producer interaction, etc.).
• Intermediate to advanced knowledge of Microsoft Office, including Word, Excel, Access and PowerPoint; ability to learn and use other systems as required.
Education:
• High School Diploma required. Bachelor's degree preferred.
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8743.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8743&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
• Serves as first point of contact for calls from Chubb policyholders who are dissatisfied with one or more Chubb products/services.
• Works to identify and obtain information on underlying issue of complaint by listening to and questioning policyholders; records complaint details in online tracking system.
• Forwards complaint information to designated contacts within the Chubb organization for response; follows-up with internal contacts within specified time frames to ensure timely response/acknowledgement to policyholder.
• Prepares summary reports of complaint activity/trends for Chubb senior management.
Another primarily function of the Agency Services Coordinator is to coordinate the background investigations on agents; review background results and identifies/refers “red flags” to appropriate management. Updates and maintains various internal systems and files with agent data. Serve as the Point of contact for Producer Express system issues. (These tasks represent about 40% of the job.)
The Agency Services Coordinator will also be responsible for updates to the department website. (10%)
This position provides general administrative support for the department as needed; may include opening and sorting of mail, scanning, forwarding documents, managing the department emailbox. (15%)
Competencies/Tech Skills:
• Must demonstrate advanced organization skills, the ability to multitask and be able to successfully handle detailed oriented work.
• Strong oral and written communication skills; demonstrated ability to follow-up on outstanding issues.
• Ability to handle difficult phone calls with patience and professionalism; must demonstrate advanced listening skills.
• Working knowledge of Chubb services and processes required (i.e., policy issuance, claims handling, producer interaction, etc.).
• Intermediate to advanced knowledge of Microsoft Office, including Word, Excel, Access and PowerPoint; ability to learn and use other systems as required.
Education:
• High School Diploma required. Bachelor's degree preferred.
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8743.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8743&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Mar 07, 2011
Viewed: 1048 times
Viewed: 1048 times
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