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Workforce Mgmt Coordinator
at Sedgwick CMS in Tennessee
Workforce Management Coordinator
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."
PRIMARY PURPOSE: To provide support in the daily workforce staffing and scheduling process.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Enters data and information into the workforce management system.
Initiates the schedule simulations used to create weekly schedules.
Coordinates scheduling and adherence activities ensuring performance goals are met; maintains and modifies schedules.
Supports activity scheduling including on/off call duties, training and meetings.
Monitors and responds to requests for time off and shift swap.
Monitors service level and adherence activities and provides updates/suggestions to management when areas of concern are identified.
Coordinates intra-day adjustments.
Prepares reports for management and workforce group.
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
HS diploma or GED required. BS/BA preferred. College courses strongly preferred.
Experience
Two (2) years call center or customer service experience required. Experience with workforce management, staffing and/or Blue Pumpkin software strongly preferred. Advanced Excel and Access skills strongly preferred. Supervisory experience with the Company preferred.
Skills & Knowledge
Excellent oral and written communication skills, including presentation skills
Good judgment, reasoning and problem solving skills
Good organizational skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Ability to work in a team environment
Flexibility
Ability to multi-task and function in high volume area and handle deadlines
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace
Position will work Monday - Friday and hours will be between 10 a.m. and 8 p.m., to be assigned at time of hire.
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/18856789
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."
PRIMARY PURPOSE: To provide support in the daily workforce staffing and scheduling process.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Enters data and information into the workforce management system.
Initiates the schedule simulations used to create weekly schedules.
Coordinates scheduling and adherence activities ensuring performance goals are met; maintains and modifies schedules.
Supports activity scheduling including on/off call duties, training and meetings.
Monitors and responds to requests for time off and shift swap.
Monitors service level and adherence activities and provides updates/suggestions to management when areas of concern are identified.
Coordinates intra-day adjustments.
Prepares reports for management and workforce group.
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
HS diploma or GED required. BS/BA preferred. College courses strongly preferred.
Experience
Two (2) years call center or customer service experience required. Experience with workforce management, staffing and/or Blue Pumpkin software strongly preferred. Advanced Excel and Access skills strongly preferred. Supervisory experience with the Company preferred.
Skills & Knowledge
Excellent oral and written communication skills, including presentation skills
Good judgment, reasoning and problem solving skills
Good organizational skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Ability to work in a team environment
Flexibility
Ability to multi-task and function in high volume area and handle deadlines
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace
Position will work Monday - Friday and hours will be between 10 a.m. and 8 p.m., to be assigned at time of hire.
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/18856789
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