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Personal Lines Agency Supervisor - Customer Center -8169
at Chubb Insurance in Whitehouse Station, NJ
The Chubb Customer Center is a division of Federal Insurance Company that operates as a full-service agency on behalf of fully appointed Chubb Personal Lines agents and brokers across the country. The Chubb Customer Center has licensed, experienced insurance consultants to work on handling customers’ policy, coverage, claims, billing or service issues.
We are currently seeking qualified candidates for a Personal Lines Agency Supervisor of the Chubb Customer Center in Whitehouse Station, NJ.
Primary Function: The Personal Lines Supervisor would manage a staff of approximately 11 Property & Casualty (P & C) -licensed agents with responsibility for managing the daily tasks of an agency service center.
In addition to managing the staff, the supervisor is responsible for developing a strong partnership with Underwriting, field Marketing, and the Chubb Customer Center enrolled agents. Effectively manages the operation and processes associated with policy service activities. Implement and execute performance reviews of staff, identify training needs, assess quality/performance standards for the agents. Ensure priorities are responded to within established timeframes with clients, agents, and underwriting decisions. Assure all related activities are delivered in a manner consistent with superior customer service.
This position requires a Property & Casualty (P & C) license.
Additional responsibilities include:
• Continually improve the delivery of services and processes to gain efficiencies and improve customer satisfaction
. Monitor and manage staffs’ quality and service levels
• Research and respond to customer inquiries when necessary
• Coach and develop staff to enhance sales and customer service skills
• Provide leadership through effective communication, motivation, coaching, and goal-setting to achieve superior customer service results
• Identify the trends to make workflow improvements to improve service
. Implement, oversee, and participate in training and cross training to ensure the development of staff as needed
• Lead and manage teams performing a variety of complex tasks
• Manage the performance process for direct reports
• Conduct call-coaching and diary/suspense audits to ensure compliance and Errors & Omissions (E & O) are avoided
Competencies/Skills Required:
• Prior supervisory experience of 3-5 years is required
. Solid understanding of P & C products & services
• Effective verbal and written communication skills
• Excellent time management and organizational skills
• Ability to demonstrate leadership and effectively collaborate with internal and external partners
• Ability to successfully achieve business results
• Ability to evaluate service standards, metrics, and processes to support our business objectives
• Demonstrated ability to lead, develop, and motivate others
• Ability to think strategically
• Strong analytical skills and the ability to utilize a variety of analytical techniques to solve problems
• Sales experience a plus
• Underwriting experience a plus
. Experience with call center metrics & associates technologies a plus
• Applied or EPIC systems experience a plus
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8169.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8169&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
We are currently seeking qualified candidates for a Personal Lines Agency Supervisor of the Chubb Customer Center in Whitehouse Station, NJ.
Primary Function: The Personal Lines Supervisor would manage a staff of approximately 11 Property & Casualty (P & C) -licensed agents with responsibility for managing the daily tasks of an agency service center.
In addition to managing the staff, the supervisor is responsible for developing a strong partnership with Underwriting, field Marketing, and the Chubb Customer Center enrolled agents. Effectively manages the operation and processes associated with policy service activities. Implement and execute performance reviews of staff, identify training needs, assess quality/performance standards for the agents. Ensure priorities are responded to within established timeframes with clients, agents, and underwriting decisions. Assure all related activities are delivered in a manner consistent with superior customer service.
This position requires a Property & Casualty (P & C) license.
Additional responsibilities include:
• Continually improve the delivery of services and processes to gain efficiencies and improve customer satisfaction
. Monitor and manage staffs’ quality and service levels
• Research and respond to customer inquiries when necessary
• Coach and develop staff to enhance sales and customer service skills
• Provide leadership through effective communication, motivation, coaching, and goal-setting to achieve superior customer service results
• Identify the trends to make workflow improvements to improve service
. Implement, oversee, and participate in training and cross training to ensure the development of staff as needed
• Lead and manage teams performing a variety of complex tasks
• Manage the performance process for direct reports
• Conduct call-coaching and diary/suspense audits to ensure compliance and Errors & Omissions (E & O) are avoided
Competencies/Skills Required:
• Prior supervisory experience of 3-5 years is required
. Solid understanding of P & C products & services
• Effective verbal and written communication skills
• Excellent time management and organizational skills
• Ability to demonstrate leadership and effectively collaborate with internal and external partners
• Ability to successfully achieve business results
• Ability to evaluate service standards, metrics, and processes to support our business objectives
• Demonstrated ability to lead, develop, and motivate others
• Ability to think strategically
• Strong analytical skills and the ability to utilize a variety of analytical techniques to solve problems
• Sales experience a plus
• Underwriting experience a plus
. Experience with call center metrics & associates technologies a plus
• Applied or EPIC systems experience a plus
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8169.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8169&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Feb 03, 2011
Viewed: 454 times
Viewed: 454 times
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