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Sr. Claim Manager -Brokerage/Professional
at Scottsdale Insurance Company in Arizona
At Scottsdale Insurance Company, our vision starts with successful associates. We provide a vibrant, associate-friendly atmosphere with challenging work, leaders who value your contributions and the stability of being a market leader in the excess and surplus industry.
JOB SUMMARY:
Responsible for the leadership and management of a team of claim professionals with the accountability to investigate, evaluate and resolve claims or lawsuits of the most severe and complex nature. Develops departmental and strategic plans and objectives. Responsible for the development, coaching, training and mentoring of individual team members. Contact with external customers which involves maintaining, developing and influencing relationships with major customers or key individuals. Responsible for the management and measurement of individual performance and team operational results, including customer service, indemnity and expense outcome and strategic alignment with Division goals and objectives.
LOCATION:
RELATIONSHIP:
Reports to Director or AVP.
DIRECT REPORTS: Span of control in the range of 8 to 20
JOB RESPONSIBILITIES:
1. Responsible for the overall management and operation of the Department to include: tactical and strategic planning; annual budget preparation and monitoring; projecting human resource and customer needs; hiring, motivating, promoting, developing and disciplining a staff regardless of race, religion, national origin, gender, age or non-disqualifying handicap/disability.
2. Creates a working environment which fosters the achievement of the highest level of technical competency and professionalism with staff.
3. Responsible for the management and measurement of individual performance and team operational results, including customer service, indemnity and expense outcome and strategic alignment with Division goals and objectives.
4. Responsible for contact with external customers which involves maintaining, developing and influencing relationships with major customers or key individuals.
Summary of Job Requirements:
Education/Knowledge:
High School Diploma or GED required. College degree preferred. Completion of general insurance courses, such as IIA, AEI and/or CPCU preferred. Leadership/management classes and/or insurance technical classes preferred. This position may require specific or expert skill/knowledge in insurance Professional lines and account management such as Accountants, A&E, Real Estate E & O anmd Misc. Professional. Lawyers Errors and Omissions, and other specialty lines/risks.
Experience:
Minimum of ten years insurance claims experience, including a minimum of 2 years prior claims management experience. Additionally, proven experience handling and/or managing high severity and/or complex claims and litigation is required. With or without reasonable accommodation: multi-line, multi-jurisdictional, and E&S experience is desirable.
Skills:
With or without reasonable accommodation: the ability to effectively communicate interpersonally with individuals and groups. Effective listening ,oral and written communication skills necessary for customer contact, negotiation, presentations, project management, personnel management, technical and non-technical contacts preferred. knowledge of the General Agency system, state insurance department regulation, unfair claim handling regulations, and a good understanding of tort law.
JOB CONDITIONS:
Overtime Eligibility: Not Eligible (exempt)
Working Conditions: None.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
Job Evaluation Activity: 4/27/01 LAE
We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, flexible work hours, on-site cafeteria, free underground parking and more.
Learn more about us visit scottsdaleins.com/jobs
Scottsdale Insurance Company is a wholly owned subsidiary of Nationwide®, benefiting from the backing of one of the largest insurance and financial service providers in the United States.
EOE/M/F/D/V.
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar: http://scottsdaleins.contacthr.com/18478031
JOB SUMMARY:
Responsible for the leadership and management of a team of claim professionals with the accountability to investigate, evaluate and resolve claims or lawsuits of the most severe and complex nature. Develops departmental and strategic plans and objectives. Responsible for the development, coaching, training and mentoring of individual team members. Contact with external customers which involves maintaining, developing and influencing relationships with major customers or key individuals. Responsible for the management and measurement of individual performance and team operational results, including customer service, indemnity and expense outcome and strategic alignment with Division goals and objectives.
LOCATION:
RELATIONSHIP:
Reports to Director or AVP.
DIRECT REPORTS: Span of control in the range of 8 to 20
JOB RESPONSIBILITIES:
1. Responsible for the overall management and operation of the Department to include: tactical and strategic planning; annual budget preparation and monitoring; projecting human resource and customer needs; hiring, motivating, promoting, developing and disciplining a staff regardless of race, religion, national origin, gender, age or non-disqualifying handicap/disability.
2. Creates a working environment which fosters the achievement of the highest level of technical competency and professionalism with staff.
3. Responsible for the management and measurement of individual performance and team operational results, including customer service, indemnity and expense outcome and strategic alignment with Division goals and objectives.
4. Responsible for contact with external customers which involves maintaining, developing and influencing relationships with major customers or key individuals.
Summary of Job Requirements:
Education/Knowledge:
High School Diploma or GED required. College degree preferred. Completion of general insurance courses, such as IIA, AEI and/or CPCU preferred. Leadership/management classes and/or insurance technical classes preferred. This position may require specific or expert skill/knowledge in insurance Professional lines and account management such as Accountants, A&E, Real Estate E & O anmd Misc. Professional. Lawyers Errors and Omissions, and other specialty lines/risks.
Experience:
Minimum of ten years insurance claims experience, including a minimum of 2 years prior claims management experience. Additionally, proven experience handling and/or managing high severity and/or complex claims and litigation is required. With or without reasonable accommodation: multi-line, multi-jurisdictional, and E&S experience is desirable.
Skills:
With or without reasonable accommodation: the ability to effectively communicate interpersonally with individuals and groups. Effective listening ,oral and written communication skills necessary for customer contact, negotiation, presentations, project management, personnel management, technical and non-technical contacts preferred. knowledge of the General Agency system, state insurance department regulation, unfair claim handling regulations, and a good understanding of tort law.
JOB CONDITIONS:
Overtime Eligibility: Not Eligible (exempt)
Working Conditions: None.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
Job Evaluation Activity: 4/27/01 LAE
We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, flexible work hours, on-site cafeteria, free underground parking and more.
Learn more about us visit scottsdaleins.com/jobs
Scottsdale Insurance Company is a wholly owned subsidiary of Nationwide®, benefiting from the backing of one of the largest insurance and financial service providers in the United States.
EOE/M/F/D/V.
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar: http://scottsdaleins.contacthr.com/18478031
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