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Multiple locations available for this position as below.

Atlanta
Itasca (mid west)
Los Angeles
Tampa
Troy, Michigan
Westborough, Massachusetts
Warren, NJ



For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.

Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.

Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.

Position Summary
• Participates in new client acquisition process and collaborates with underwriters to ensure they understand CSC claim capabilities, services,and fees
• Responsible for preparing proposals that outline CSC capabilities and negotiating the account services and fees.
• Responsible for maintaining client and Broker relationships and monitoring quality of service for designated accounts resulting in the retention of accounts.

Job Responsibilities
• Act as primary client contact with focus on maintaining and improving customer satisfaction and building client relationships
• Provide timely response and investigation of service inquiries and issues
• Act as liaison between clients,claims operations, IT and other areas of CSC or Chubb for resolution of any service issues
• Ensure adherence in the delivery of all contracted claims services
• Track account profitability and recommend cost recovery scenarios to ensure future profitability on underperforming accounts
• Track scope increase on managed accounts and determine if enhanced services are necessary
• Promote account expansion through contact with clients by understanding their needs and keeping them apprised of service offerings
• Perform new and renewal account setup and revision including contracting, location coding, and special handling
• Develop fee/cost recommendations for claims handling services on new and renewal business
• Actively participate in materials development and capabilities presentation to perspective clients
• Prepare and deliver stewardship reports for clients
• Identify and educate clients, brokers and underwriters on issues and/or trends impacting their account
• Provide marketing communications and materials
• Responsible for proposal development, quoting, and contract management
• Participate in insurance community through affiliation memberships and educational opportunities
• Manage the claim review process to deliver a value added experience for customers
• Ensure compliance with all applicable quality initiatives
• Identifies and communicates with claim management on trends or patterns (positive and negative) in the claim operation to assist with continuous improvement and excellence in claim service.
• Monitors competitor practices / services and identifies opportunities to expand / enhance CSC services or to leverage CSC advantages.
• Monitors client and carrier data to ensure accuracy and completeness in financial claim data.

Technical Acumen
• Understands claim operations, processes and workflows
• Knowledge of WC Managed Care, Litigation Management and other claim cost containment strategies
• Sales and marketing of claim service capabilities
• Negotiation of claim service and pricing options
• Claim Review & Stewardship Coordination
• Knowledge of Risk Management Information Systems and ability to use reports to analyze results
• Understands various Risk Transfer mechanisms and the implications for claim service options

Business Partnership
• Strong client relationships skills
• Build and maintain an in-depth understanding of business products across Claims and CSC and, establish strong working relationships with functional counterparts, business partners and vendors
• Strong broker / agent relationships and understanding of their role in the sales process

People Development
• Provides training and coaching of Account Analysts to assist with their development and successful job performance.
• Provides feedback from claim review process regarding adjuster strengths and areas for improvement

Knowledge Management
• Regularly seeks feedback from clients on service delivery and shares information with CSC claims and business partners
• Maintains current knowledge of key regulatory changes impacting claim workflows and procedures or client obligations
• Maintains awarenss of service capabilities and limitations of Chubb Services Corp.
• Understand and complies with Chubb Code of Conduct in all business transactions and relationships.

Recommended Qualifications
• 5-7 years of progressive experience in Casualty or Workers Compensaiton Claims with supervisory or management experience preffered
• 5-7 years of progressive experience in Insurance including account management or client advocate role at a carrier, TPA, or Broker
• Bachelor’s Degree required, Advanced Degree preferred
• CPCU, ARM or other Industry designations preferred
• Excellent oral and written communication, including presentation skills
• Excellent organizational and interpersonal skills
• Ability to handle conflict and challenging issues in a fast paced environment
• Ability to negotiate and influence
• Ability to deliver difficult messages in a professional manner
• Creative problem solver who identifies options / alternatives and works to find a viable solution
• Strong listening skills resulting in understanding client needs
• Delivers results consistently with little or no direction – self starter
• Proven sales skills with ability to close the deal

Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.

Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.

All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8611.

http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8611&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.

http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8611&CurrentPage=2

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Published on Jan 28, 2011
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