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Associate Client Specialist -CSU
at Aon in Illinois
Aon is a global leader in risk management, insurance and reinsurance brokerage, human capital and management consulting, and outsourcing with more than 43,000 employees in 500 offices in more than 120 countries. We integrate customized services, leverage expertise across industries and apply business knowledge to our clients' strategic goals. Aon helps clients anticipate how change intersects with opportunity. Each of our clients has unique business needs, so we have developed expertise for a complete range of business processes, products and industries.
Position Summary:
Manages and/or performs the daily fulfillment of service requirements for select accounts or assists a Senior Specialist in the support of a complex or highly active account. This is achieved through effective communication and partnership with internal and outsourced ACS colleagues. Alone or in partnership with a senior specialist must ensure the fulfillment is executed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines. This position reports to the Assistant Director, Client Service Unit, but is required to follow the direction of a senior staff member and maintain effective and productive relationships with both internal and external clients.
We are looking for an Associate Client Specialist in our Glenview, IL office.
Duties and Responsibilities:
Resolve basic inquiries associated with all aspects of ACS service delivery (e.g. output delivery, basic invoice inquiries, etc.) and refers more complex inquiries to senior team members.
Identify and retrieve relevant compliance documentation.
Perform the necessary activities or support a senior team members
Seeks assistance from senior team members when confronted with unfamiliar or complex processing transaction.
Organize or assist senior team members with the preparation of renewals and assist the distribution team with the delivery of relevant outputs
Liaise and be responsive to inquiries from outsourced provider to manage and ensure the timeliness and quality of outputs.
Help colleagues troubleshoot and resolve basic client issues around deliverables.
With assistance from senior team members address and complete special client projects. Participate in office and client visits.
Required Skills and Experience:
Ability to effectively communicate directly with external and internal clients
Experience with Excel Speadsheets and MS Office as well as ability to learn and adapt to new technology quickly.
Successfully operates in a fast-paced output driven environment that requires staff members to multi-task.
Must obtain or maintain P&C license
Must be able to work a late shift a total of 7 days in a 3 month period; from 10:30 am to 7:00 pm. As well, must be able to work month-end close from 2:00 pm to 12 midnight on a rotational basis, not to exceed 3 xs’s a year.
Core hours can be anywhere between 8:00 am. to 10:30 am.
Aon offers competitive compensation, exceptional benefits, continuing education & training, a unique internal advancement program, and tremendous potential with a growing worldwide organization.
Aon's professionals are unwavering in their client focus and integrity. We promote diversity, professional development, frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change and replicate best practices.
For more information about Aon Corporation, visit our website at http://www.aon.com.
Aon is an equal opportunity employer committed to a diverse workforce. M/F/D/V
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://aon.contacthr.com/18061619
Position Summary:
Manages and/or performs the daily fulfillment of service requirements for select accounts or assists a Senior Specialist in the support of a complex or highly active account. This is achieved through effective communication and partnership with internal and outsourced ACS colleagues. Alone or in partnership with a senior specialist must ensure the fulfillment is executed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines. This position reports to the Assistant Director, Client Service Unit, but is required to follow the direction of a senior staff member and maintain effective and productive relationships with both internal and external clients.
We are looking for an Associate Client Specialist in our Glenview, IL office.
Duties and Responsibilities:
Resolve basic inquiries associated with all aspects of ACS service delivery (e.g. output delivery, basic invoice inquiries, etc.) and refers more complex inquiries to senior team members.
Identify and retrieve relevant compliance documentation.
Perform the necessary activities or support a senior team members
Seeks assistance from senior team members when confronted with unfamiliar or complex processing transaction.
Organize or assist senior team members with the preparation of renewals and assist the distribution team with the delivery of relevant outputs
Liaise and be responsive to inquiries from outsourced provider to manage and ensure the timeliness and quality of outputs.
Help colleagues troubleshoot and resolve basic client issues around deliverables.
With assistance from senior team members address and complete special client projects. Participate in office and client visits.
Required Skills and Experience:
Ability to effectively communicate directly with external and internal clients
Experience with Excel Speadsheets and MS Office as well as ability to learn and adapt to new technology quickly.
Successfully operates in a fast-paced output driven environment that requires staff members to multi-task.
Must obtain or maintain P&C license
Must be able to work a late shift a total of 7 days in a 3 month period; from 10:30 am to 7:00 pm. As well, must be able to work month-end close from 2:00 pm to 12 midnight on a rotational basis, not to exceed 3 xs’s a year.
Core hours can be anywhere between 8:00 am. to 10:30 am.
Aon offers competitive compensation, exceptional benefits, continuing education & training, a unique internal advancement program, and tremendous potential with a growing worldwide organization.
Aon's professionals are unwavering in their client focus and integrity. We promote diversity, professional development, frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change and replicate best practices.
For more information about Aon Corporation, visit our website at http://www.aon.com.
Aon is an equal opportunity employer committed to a diverse workforce. M/F/D/V
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://aon.contacthr.com/18061619
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Published on Dec 15, 2010
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Viewed: 436 times
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