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For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.

Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.

Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.

Our award winning Claims Department has an exciting career opportunity for an individual who enjoys independent problem solving and utilization of their interpersonal and collaboration skills. This Workers Compensation Technical Assistant position can be housed out of our New Jersey or New York City office.

JOB DESCRIPTION:

As a member of the Workers’ Compensation Claim team, this position is primarily responsible for advanced technical support of the claim handling process. This position will contribute to the delivery of superior customer service and technical file handling results.

Role and Responsibilities:

• Promptly complete initial contact assignments to gather pertinent facts necessary to assist the claim adjuster in making appropriate compensability decisions.
• Follow Best Practices guidelines for conducting effective initial contact investigations.
• Maintain an active diary to ensure the completion of contacts and follow-up on all claim activity (i.e. receipt of requested documentation, medical status)
• Adhere to all state jurisdictional law including regulations, statutes, case law and Unfair Claims Handling Practices.
• Timely and appropriate response to internal and external customers on claim related issues.
• Calculating workers’ compensation benefit rates, credits, deficits, interest, attorney fees and child support orders.
• Accurate and timely documentation of all claim handling activity in the claim file notes.
• Collaborate with the appropriate resources to ensure any outstanding issues are addressed and resolved in a timely manner.
• Manage files the examiners have resolved and have referred for handling per the examiners direction.
• Assist team members who are unavailable to perform their responsibilities ensuring team goals are met. Provide support to team members as needed.
• Complete claims and related assignments within established service standards and effectively prioritize work to manage activities and provide superior service.

Skills and Experiences:

• Proficient customer services skills to include verbal, written and interpersonal skills.
• An aptitude for evaluating, analyzing and interpreting information.
• Effective time management skill to include setting priorities and multi-tasking to accomplish assignments.
• Basic understanding of the workers’ compensation claim handling process.
• Ability to work independently and in a team environment.
• Proficient computer skills to include knowledge of Lotus Notes and Microsoft Word.

Education:

• College degree a plus, but not required.
• Prior workers’ compensation experience preferred, but not required.

Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.

Chubb’s compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.

All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8416

http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8416&CurrentPage=2

Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this