This job ad has been posted over 60 days ago...
0
applicants
Senior PL Customer Service Supervisor
at Chubb Insurance in New Jersey
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Senior PL Customer Service Supervisor for the Whitehouse Station, NJ office.
JOB DESCRIPTION:
The Senior Supervisor will manage the daily operations of various Non-Masterpiece policy issuance units. In addition to managing staff, the supervisor is responsible for developing strong working partnerships with Customer Service Center Leadership, Underwriters, Business Analysts, and Personal Lines Managers to continually improve policy issuance support services and Chubb Personal Insurance (CPI) growth and retention business initiatives.
Additional responsibilities include:
• Assist with the implementation of Customer Service Center strategies, goals and objectives in support of CPI’s profitability and growth initiatives
• Work in conjunction with Department and Unit Manager to determine operational costs, monitoring of staffing requirements and expense allocations
• Continually improve the delivery of services and processes to gain efficiencies and improve customer satisfaction.
• Research and respond to customer/business partner inquiries
• Coach and develop staff to enhance their business knowledge and customer service skills
• Provide leadership through effective communications, motivation, coaching, innovation and goal setting to achieve superior customer service
• Identify trends and make process improvement recommendations
• Lead and manage teams doing a variety of complex tasks
• Manage the performance process for all direct reports
• Develop and conduct training on non-masterpiece states and legacy systems
• Conduct internal department audits and quality control review processes
• Partner with rating vendor, Business Analysts, and Audit and Compliance to ensure state compliance and provide data/responses for market conduct exams
Competencies & Skills Required
• Prior supervisory/management experience is required 3-5 years
• Effective verbal and written communication skills
• Excellent time management and organizational skills
• Ability to independently plan, manage, and work concurrently on assigned projects
• Ability to demonstrate leadership and effectively collaborate with internal and external partners
• Ability to successfully achieve business results
• Ability to evaluate service standards, metrics and processes to support business objectives
• Demonstrated ability to lead, develop, and motivate others
• Ability to think strategically
• Strong analytical skills required and the ability to utilize a variety of analytical techniques to solve problems
• Project Management skills a plus
• Bachelor’s Degree or equivalent business experience in supervision/management
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8301.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8301&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Senior PL Customer Service Supervisor for the Whitehouse Station, NJ office.
JOB DESCRIPTION:
The Senior Supervisor will manage the daily operations of various Non-Masterpiece policy issuance units. In addition to managing staff, the supervisor is responsible for developing strong working partnerships with Customer Service Center Leadership, Underwriters, Business Analysts, and Personal Lines Managers to continually improve policy issuance support services and Chubb Personal Insurance (CPI) growth and retention business initiatives.
Additional responsibilities include:
• Assist with the implementation of Customer Service Center strategies, goals and objectives in support of CPI’s profitability and growth initiatives
• Work in conjunction with Department and Unit Manager to determine operational costs, monitoring of staffing requirements and expense allocations
• Continually improve the delivery of services and processes to gain efficiencies and improve customer satisfaction.
• Research and respond to customer/business partner inquiries
• Coach and develop staff to enhance their business knowledge and customer service skills
• Provide leadership through effective communications, motivation, coaching, innovation and goal setting to achieve superior customer service
• Identify trends and make process improvement recommendations
• Lead and manage teams doing a variety of complex tasks
• Manage the performance process for all direct reports
• Develop and conduct training on non-masterpiece states and legacy systems
• Conduct internal department audits and quality control review processes
• Partner with rating vendor, Business Analysts, and Audit and Compliance to ensure state compliance and provide data/responses for market conduct exams
Competencies & Skills Required
• Prior supervisory/management experience is required 3-5 years
• Effective verbal and written communication skills
• Excellent time management and organizational skills
• Ability to independently plan, manage, and work concurrently on assigned projects
• Ability to demonstrate leadership and effectively collaborate with internal and external partners
• Ability to successfully achieve business results
• Ability to evaluate service standards, metrics and processes to support business objectives
• Demonstrated ability to lead, develop, and motivate others
• Ability to think strategically
• Strong analytical skills required and the ability to utilize a variety of analytical techniques to solve problems
• Project Management skills a plus
• Bachelor’s Degree or equivalent business experience in supervision/management
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8301.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8301&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Recent jobs at Chubb Insurance
Senior Claims Examiner at Chubb Insurance in Simsbury, CT
May 21, 2012
Customer Service Representative -Multiple positions at Chubb Insurance in Chesapeake, VA
May 18, 2012
Auto Claims Examiner at Chubb Insurance in Chesapeake, VA
May 18, 2012
Property Claims Examiner at Chubb Insurance in Chesapeake, VA
May 18, 2012
Auto ReInspector - Req #10552 at Chubb Insurance in Houston, TX
May 02, 2012
Published on Oct 26, 2010
Viewed: 436 times
Viewed: 436 times
Search Insurance Jobs by State: