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Manual Billing Team Leader
at Chubb Insurance in New Jersey
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Manual Billing Team Leader for the Whitehouse Station, NJ office.
Position Responsibilities
The Deductible Manual Billing Team Leader is responsible for assisting the Deductible Billing Unit Manager in the development and enhancement of the Access billing infrastructure (workflow and procedures) to efficiently support Chubb’s reimbursable deductible programs. The Deductible Manual Billing Team Leader is also responsible for administering the billing and collection activities for Chubb’s reimbursable deductible policies that are manually billed (i.e., those not supported by the automated billing system). Administering these programs involves the accurate and timely billing of reimbursable deductibles, researching and resolving issues, and communicating with internal and external customers. The Deductible Manual Billing Team Leader is also responsible for overseeing the processing of reimbursable deductible receipts. Processing deductible receipts involves balancing and entering reimbursement information into Chubb’s claim systems (LINES & ClaimVision) along with the collection activities for Chubb’s outstanding reimbursable deductible invoices.
The responsibility for the overall team workload is shared among the Deductible Billing Processors, Associates, Analysts, and Team Leaders. The Manual Billing Team Leader will assist the Deductible Billing Unit Manager in distributing the workload amongst the team members.
Key Accountability
Assist the Unit Manager in the development and enhancement of Access billing infrastructure to efficiently support Chubb’s reimbursable deductible programs.
- Document and maintain the workflow and procedural manuals for RDM manual billing set-up, Access billing, and receipt recording in Access.
- Develop and maintain a training plan along with a training manual to be used by Access Team members.
- Manage the timely pursuit of overdue receivables including the development and maintenance of receivable workflows and collection procedures.
- Work with the Deductible Billing Unit Manager and underwriting management to define the desired servicing level.
- Assist the Unit Manager in developing measurement tools as well as maintaining spreadsheets designed to track the unit’s performance.
- Provide feedback to the Deductible Billing Analyst and Deductible Billing Unit Manager on the performance of the systems utilized by the team (e.g., RDM manual billing set-up, Claim Review, Receipt processing and Access) to ensure the systems are maintained and enhanced to meet Chubb’s evolving needs.
- Provide suggestions for workflow improvements.
- Assist the System Analyst in testing system enhancements or new programs that support the unit’s overall development or Chubb’s initiatives.
Knowledge, skills and abilities:
The individual in this position must meet the following general requirements:
- Possess a comprehensive understanding of commercial insurance coverage’s for Work Comp, GL(General Liability), Energy, Life Sciences, Cargo and Auto lines of business.
- Possess a comprehensive understanding of claims with the ability to make a business decision ensuring proper coverage was utilized by the claim adjuster.
- Possess a comprehensive understanding of Chubb’s reimbursable deductible programs and an ability to apply such knowledge (e.g., occurrence, claimant, features, policy aggregates and baskets).
- Possess in depth knowledge of the (Chubb systems) RDM, SIPOLADD and RDBS systems. nice to have
- Possess a thorough understanding of LINES/ClaimVision, iClaims and a working knowledge of the other systems utilized by the unit (i.e., RDM manual billing set-up, Claim Review and Access).
- Possess strong leadership skills and ability to motivate staff.
- Able to manage unit personnel issues and foster the professional development of unit staff.
- Able to plan, prioritize, and oversee multiple tasks. Utilizes both personal and staff resources in a manner beneficial to the company.
- Possess strong verbal and written communications skills, and the ability to clearly convey information to a diverse range of audiences (e.g., UW, UA, CSR, claims, producers, and insured’s: Risk Managers, CFO’s) in a concise fashion.
- Works well in a team environment. Able to build strong working relationships with customers and resource areas.
- Proficient in the use of technology (including Microsoft Word, Excel, Access and Pivot tables).
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8260.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8260&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Manual Billing Team Leader for the Whitehouse Station, NJ office.
Position Responsibilities
The Deductible Manual Billing Team Leader is responsible for assisting the Deductible Billing Unit Manager in the development and enhancement of the Access billing infrastructure (workflow and procedures) to efficiently support Chubb’s reimbursable deductible programs. The Deductible Manual Billing Team Leader is also responsible for administering the billing and collection activities for Chubb’s reimbursable deductible policies that are manually billed (i.e., those not supported by the automated billing system). Administering these programs involves the accurate and timely billing of reimbursable deductibles, researching and resolving issues, and communicating with internal and external customers. The Deductible Manual Billing Team Leader is also responsible for overseeing the processing of reimbursable deductible receipts. Processing deductible receipts involves balancing and entering reimbursement information into Chubb’s claim systems (LINES & ClaimVision) along with the collection activities for Chubb’s outstanding reimbursable deductible invoices.
The responsibility for the overall team workload is shared among the Deductible Billing Processors, Associates, Analysts, and Team Leaders. The Manual Billing Team Leader will assist the Deductible Billing Unit Manager in distributing the workload amongst the team members.
Key Accountability
Assist the Unit Manager in the development and enhancement of Access billing infrastructure to efficiently support Chubb’s reimbursable deductible programs.
- Document and maintain the workflow and procedural manuals for RDM manual billing set-up, Access billing, and receipt recording in Access.
- Develop and maintain a training plan along with a training manual to be used by Access Team members.
- Manage the timely pursuit of overdue receivables including the development and maintenance of receivable workflows and collection procedures.
- Work with the Deductible Billing Unit Manager and underwriting management to define the desired servicing level.
- Assist the Unit Manager in developing measurement tools as well as maintaining spreadsheets designed to track the unit’s performance.
- Provide feedback to the Deductible Billing Analyst and Deductible Billing Unit Manager on the performance of the systems utilized by the team (e.g., RDM manual billing set-up, Claim Review, Receipt processing and Access) to ensure the systems are maintained and enhanced to meet Chubb’s evolving needs.
- Provide suggestions for workflow improvements.
- Assist the System Analyst in testing system enhancements or new programs that support the unit’s overall development or Chubb’s initiatives.
Knowledge, skills and abilities:
The individual in this position must meet the following general requirements:
- Possess a comprehensive understanding of commercial insurance coverage’s for Work Comp, GL(General Liability), Energy, Life Sciences, Cargo and Auto lines of business.
- Possess a comprehensive understanding of claims with the ability to make a business decision ensuring proper coverage was utilized by the claim adjuster.
- Possess a comprehensive understanding of Chubb’s reimbursable deductible programs and an ability to apply such knowledge (e.g., occurrence, claimant, features, policy aggregates and baskets).
- Possess in depth knowledge of the (Chubb systems) RDM, SIPOLADD and RDBS systems. nice to have
- Possess a thorough understanding of LINES/ClaimVision, iClaims and a working knowledge of the other systems utilized by the unit (i.e., RDM manual billing set-up, Claim Review and Access).
- Possess strong leadership skills and ability to motivate staff.
- Able to manage unit personnel issues and foster the professional development of unit staff.
- Able to plan, prioritize, and oversee multiple tasks. Utilizes both personal and staff resources in a manner beneficial to the company.
- Possess strong verbal and written communications skills, and the ability to clearly convey information to a diverse range of audiences (e.g., UW, UA, CSR, claims, producers, and insured’s: Risk Managers, CFO’s) in a concise fashion.
- Works well in a team environment. Able to build strong working relationships with customers and resource areas.
- Proficient in the use of technology (including Microsoft Word, Excel, Access and Pivot tables).
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8260.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8260&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Oct 25, 2010
Viewed: 273 times
Viewed: 273 times
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