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Billing Services Unit Manager - Excellent Leadership
at Chubb Insurance in New Jersey
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Billing Services Unit Manager for the Whitehouse Station, NJ office.
Primary job responsibilities include:
1) Monitor staff performance and recognize group and individual contributions to overall results
2) Develop staff through effective communication, motivation, coaching and goal setting
3) Develop and implement plans to achieve successful results, propose solutions to support the Customer Service Center and Chubb Personal Insurance’s (CPI) initiatives
4) Promote positive team dynamics and staff engagement by encouraging innovative thought and the staff’s involvement in the decision-making process
5) Ensure delivery of customer service that meets CPI’s expectations
The Billing Services Unit Manager will lead 39 individuals, including two senior supervisors. Business partners include Underwriting, Marketing, Personal Lines Home Office, Premium Accounts Service Center, Treasurers, and Internal Audit. The incumbent will have responsibility for the following:
• Balancing
• Management of cash processing and collections
• Adherence to all internal and external compliance policies including Sarbanes-Oxley requirements
• Ensure all required audits are conducted
• Deliver superior customer service to customers and agents for Billing and the Customer Care Team
• Drive the documentation, update, and implementation of workflows
• Drive efficiencies in process
• Analyze and trend results and adapt business plans accordingly to achieve optimum business results while providing superior customer service
A critical component of the position is people management. The incumbent must have demonstrated success in hiring, developing, and retaining talent. The Billing Services Unit Manager will ensure all individuals understand their job requirements and have the tools required to doing their jobs. The incumbent must adhere to all performance management guidelines including individual performance evaluations.
Education:
Bachelor’s degree in relevant field or equivalent experience required
Competencies & Skills Required
• 5 – 7 years of people management experience required
• Demonstrated ability to lead, develop, and motivate employees (a team of 39 employees, including 2 senior supervisors)
• Proven customer service skills including the ability to resolve escalated customer inquiries with a sense of urgency
• In depth knowledge of billing practices
• Demonstrated ability to effectively interact with people at all levels and influence business results
• Strong analytical skills, including financial analysis
• Demonstrated process and project management skills
• Excellent oral and written communication skills
• Excellent time management, follow-up and organizational skills
• Strong negotiation skills and the ability to work under tight deadlines
• Proven ability to exercise good judgment when making decisions
• Ability to establish department business plan and achieve results
• Ability to implement and influence change
• Intermediate MS Excel skills required: MS Access skills a plus
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8283.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8283&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Billing Services Unit Manager for the Whitehouse Station, NJ office.
Primary job responsibilities include:
1) Monitor staff performance and recognize group and individual contributions to overall results
2) Develop staff through effective communication, motivation, coaching and goal setting
3) Develop and implement plans to achieve successful results, propose solutions to support the Customer Service Center and Chubb Personal Insurance’s (CPI) initiatives
4) Promote positive team dynamics and staff engagement by encouraging innovative thought and the staff’s involvement in the decision-making process
5) Ensure delivery of customer service that meets CPI’s expectations
The Billing Services Unit Manager will lead 39 individuals, including two senior supervisors. Business partners include Underwriting, Marketing, Personal Lines Home Office, Premium Accounts Service Center, Treasurers, and Internal Audit. The incumbent will have responsibility for the following:
• Balancing
• Management of cash processing and collections
• Adherence to all internal and external compliance policies including Sarbanes-Oxley requirements
• Ensure all required audits are conducted
• Deliver superior customer service to customers and agents for Billing and the Customer Care Team
• Drive the documentation, update, and implementation of workflows
• Drive efficiencies in process
• Analyze and trend results and adapt business plans accordingly to achieve optimum business results while providing superior customer service
A critical component of the position is people management. The incumbent must have demonstrated success in hiring, developing, and retaining talent. The Billing Services Unit Manager will ensure all individuals understand their job requirements and have the tools required to doing their jobs. The incumbent must adhere to all performance management guidelines including individual performance evaluations.
Education:
Bachelor’s degree in relevant field or equivalent experience required
Competencies & Skills Required
• 5 – 7 years of people management experience required
• Demonstrated ability to lead, develop, and motivate employees (a team of 39 employees, including 2 senior supervisors)
• Proven customer service skills including the ability to resolve escalated customer inquiries with a sense of urgency
• In depth knowledge of billing practices
• Demonstrated ability to effectively interact with people at all levels and influence business results
• Strong analytical skills, including financial analysis
• Demonstrated process and project management skills
• Excellent oral and written communication skills
• Excellent time management, follow-up and organizational skills
• Strong negotiation skills and the ability to work under tight deadlines
• Proven ability to exercise good judgment when making decisions
• Ability to establish department business plan and achieve results
• Ability to implement and influence change
• Intermediate MS Excel skills required: MS Access skills a plus
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8283.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8283&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Oct 20, 2010
Viewed: 226 times
Viewed: 226 times
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