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Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. The Crawford System of Claims SolutionsSM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers’ compensation claims and medical management, and legal settlement administration. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.

Position Summary:
Under general direction, supervises the investigation, management, & timely disposition of claims within account, carrier and/or company guidelines, & assists the Service Center Manager in managing the branch claim office.

Responsibilities:
Establishes & communicates performance standards & objectives, conducts performance appraisals. Recommends/approves salary adjustments, promotions, transfers & dismissals. Keeps staff informed of current problems, changes, & new developments in the department & company by conducting periodic meetings.
Monitors operations & staff & recommends, when necessary, changes in methods, procedures, structure, & additions or changes in personnel to secure optimum utilization of resources.
Installs and/or monitors the approved Corporate Productivity and/or Work Management Program, reports on productivity trends, & recommends & implements changes on an ongoing basis to improve productivity.
Reviews, analyzes, & assigns losses to the appropriate claim technician.
Reviews files on a periodic basis to determine accuracy & completeness &, if required, issues directives for further investigation, evaluation, negotiation, contributions from other parties, subrogation, arbitration and/or contact with legal channels.
Monitors the accuracy, completeness, & the appropriateness of billings (e.g. legal, medical, appraisal) when reviewing claim files.
Reviews reserve recommendations, establishes reserves & makes recommendations on reserves exceeding authority.
Provides the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverages, & settlement techniques.
Extends settlement authority as warranted and/or investigates & settles difficult cases as required or requested to assure proper investigation & disposition of all cases.
Reviews & assists in preparing suit cases for forwarding to legal counsel, checking to assure that coverages are not exceeded & legal reserves are adequate & confers with attorneys regarding these matters Attends trials, settlement conferences, mediations, & arbitrations, as required.
Assists in the preparation of account, carrier or broker reviews.
Organizes workflows of the Focus System & Claim Workstation to provide maximum productivity.
Assists in the training of new Claim Team Managers.
Ensures staff is in compliance with internal large loss reporting guidelines.
Performs other related work as required or requested.

Required:
Minnesota WC Adjuster License required or ability to obtain within 30 days of hire;
Attainment of the Associate in Claims designation
Completion of, or active study for, I.I.A. MGT 41, MGT 42, SM18 & SM19, or the equivalent in related studies or work experience
Where applicable, has passed state licensing requirements for line(s) of insurance handled
Demonstrates effective & diplomatic oral & written communication skills

Preferred:
Previous Iowa, Minnesota, Nebraska and South Dakota workers compensation experience
Five or more years of progressive experience as a Claim Technician, or the equivalent
Education equivalent to graduation from college or the equivalent in related work experience

In addition to a competitive salary, Crawford offers you:
Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 63 countries
On-going training opportunities through every stage of your career
Strong benefits package including health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://broadspire.contacthr.com/17522573

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Published on Oct 19, 2010
Viewed: 231 times