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Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. The Crawford System of Claims SolutionsSM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers’ compensation claims and medical management, and legal settlement administration. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.

Position Summary:
Under general supervision, performs a variety of tasks related to adjusting claims including but not limited to damage notifications and claims on lost or damaged packages while maintaining adequate quality and production levels.

Responsibilities:
Handle damage notifications by reviewing damage inspection report, notifying the shipper of damaged goods, obtaining and confirming shipping information and documenting pertinent information in the system.
Adjust special program claims (i.e. Flex, UPS store, Cargo) following established processes and procedures.
Analyze inspection report in system for claim details including packaging, items shipped, declared value, etc.
Evaluate packaging of damaged or lost package by interviewing the shipper, consignee and other relevant parties for further information when needed.
Obtain and reviews photos of damaged package.
Ensure pertinent information is documented such as proof of value, replacement cost, reparability and salvage status, shipping charges, etc.
Determine liability and damages based on investigation and review of contracts and coverage components.
Advise shipper of decision and sends appropriate claim form or denial letter.
Respond to attorney letters and other official correspondence relevant to a claim.
Complete daily production spreadsheet and submits to supervisor.
Enter information into system for statistical purposes.
Follow service standards of client and Company at all times for claims handling and reporting.
 
Requirements:
Required to obtain licenses for all jurisdictions within the unit and other states as needed for proper coverage
Must complete required continuing education courses to maintain license
Ability and willingness to learn about jurisdictional regulations of adjusting claims
Customer-service orientation with the ability to identify and understand customer needs
Ability to analyze data and make appropriate recommendations
Strong oral and written communication skills
Strong analytical and mathematical ability

Preferred:
Two years of experience in customer service, claims adjusting or related experience

In addition to a competitive salary, Crawford offers you:
Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 63 countries
On-going training opportunities through every stage of your career
Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://broadspire.contacthr.com/17358092

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Published on Oct 06, 2010
Viewed: 184 times