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For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.

Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.

Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.

Currently, Chubb is seeking a Senior Programmer Analyst for the Warren, NJ office.

POSITION SUMMARY:
The Sr. Programmer Analyst reports directly to the Command Center Operations Manager. As a member of the Command Center this position will have ownership of Chubb’s version of HP’s Service Manager (Chubb’s ticket management tool) used globally within Chubb. Additional responsibilities include; acting as a backup to the Incident and Problem Manager and managing the associated processes as required, maintaining Chubb’s Infrastructure Change Management process and conserving the effectiveness of the process.

PRIMARY JOB RESPONSIBILITIES:
• Assume ownership of Chubb’s ticket managing system HP Service Manager
• Management of day to day service request and administration of nearly 300 internal users’
• Assume leadership role in the ongoing effort to upgrade Service center to version 7.11
• Assist /manage the implementation of Service Manager, Problem Manager, and Change Manager across our International regions
• Implement plans to introduce HP’s Problem Manager and Change Manager domestically
• Lead and apply project management methodologies to the Service Manager 7.11 upgrade project
• Assist with the development of a CMDB and Service Catalog within Service Manager
• Maintain through the use of Rhythmyx the Service Center websites
• Provide 24X7 support for Service Manager
• Act as the Chubb Change Approver
• Review early change report for accuracy and potential issues that may impact the Chubb environment
• Contact appropriate requesters to validate change request accuracy if questionable
• Validate IDC's have been sent for business impacting changes
• Work with the ACS change approver and follow guidelines for approving changes
• Approve all changes in a timely manner and send recap to ACS change approver with all signoffs
• Review all emergency changes to validate they will not impact Chubb business
• Approve all changes in the ACS Service Center system
• Validate and escalate changes that took place and impacted Chubb Business
• Validate there are change records for all changes and have been approved by Chubb and ACS
• Validate changes take place during agreed upon implementation time
• Notify BURMS of business unit impacted and request their input and signoff to approve changes
• Proactively identify alerts in TEC and work to reduce the overall downtime on problems by communicating the alerts to the ACS Helpdesk
• Utilize Vantage to investigate performance issues in an effort to determine their cause
• Act as backup IncidentProblem Coordinator for the Command Center. Includes all associated processes; Problem Tickets, Root Cause Analysis, Problem Management, Incident Trending, and Monthly Reporting
• Demonstrate decisive leadership ability when working with severity 1 and 2 issues
• Work closely with the Command Center operations manager on trending and analysis for tickets reported on a monthly basis Proactively work with the Infrastructure towers on potential systemic issues
• Provide timely support to business partners, peers, help desk, etc. Expedite, coordinate, and communicate problem resolutions
• Work closely with ACS and EISS peers on requests and technical issues.
• Follow-up on requests, emails, etc is in a timely manner
• Keep the Governance team updated on all critical outages and the Business Unit relationship managers on their business partner area outages
• Respond immediately to ACS Helpdesk on problems that are escalated to the Command Center
• Communicate outage to the Senior Leadership team


RECOMMENDED QUALIFICATIONS/COMPETENCIES/TECHNICAL SKILLS:

• Proficient in HP Service Center
• 2-4 years project management experience
• Demonstrated ability to collaborate and interact with all level of management, IT technicians and business partners, and IT outsource provided
• Understanding of IT environments/technologies
• Excellent verbal and written communications skills and the ability to work independently as well as part of a team are required
• Proficiency in Microsoft Excel, Word, Powerpoint, Project, and Visio
• Reliability in the accurate and timely completion of detailed documents
• Superior follow-up skills
• Ability to work in a stressful high paced work environment
• Strong organizational skills
• High degree of professionalism
• Strong sense of urgency and ability to anticipate and manage issues
• Ability to multitask in a dynamic environment and take initiative to resolve issues as required
• Self-motivated, proactive, detail oriented
• Strong customer service skills essential

Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.

Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.

All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8164.

http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8164&CurrentPage=2

Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.

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Published on Sep 14, 2010
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