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Account Manager - Operations
at Sedgwick CMS in California
Account Manager
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."
PRIMARY PURPOSE:
To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
Performs client renewal and Client Service Instruction preparation for assigned clients.
Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
Educates the client on loss data - drivers of cost impacting assigned programs.
Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
Coordinates client contracts.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES:
Performs other duties as assigned.
Supports the organization's quality program(s).
Travel as required.
SUPERVISORY RESPONSIBILITIES:
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS:
Education & Licensing:
Baccalaureate degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
Experience:
Three (3) years as an Account Representative or five (5) years adjuster experience including one (1) year in a supervisory capacity required.
Skills & Knowledge:
Strong understanding in one of the following areas: workers compensation, liability and disability claims management
Strong understanding of client location coding parameters, banking methodology, and claims operating systems
Excellent account rounding ability
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Ability to work in a team environment
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT:
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical:
Computer keyboarding, travel as required
Auditory/Visual:
Hearing, vision and talking
NOTE:
Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/16815943
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and "Claim Your Future."
PRIMARY PURPOSE:
To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
Performs client renewal and Client Service Instruction preparation for assigned clients.
Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.
Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
Educates the client on loss data - drivers of cost impacting assigned programs.
Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.
Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.
Coordinates client contracts.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES:
Performs other duties as assigned.
Supports the organization's quality program(s).
Travel as required.
SUPERVISORY RESPONSIBILITIES:
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS:
Education & Licensing:
Baccalaureate degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.
Experience:
Three (3) years as an Account Representative or five (5) years adjuster experience including one (1) year in a supervisory capacity required.
Skills & Knowledge:
Strong understanding in one of the following areas: workers compensation, liability and disability claims management
Strong understanding of client location coding parameters, banking methodology, and claims operating systems
Excellent account rounding ability
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation and facilitation skills
Ability to work in a team environment
Ability to handle conflict and confront challenging issues in a fast work environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT:
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical:
Computer keyboarding, travel as required
Auditory/Visual:
Hearing, vision and talking
NOTE:
Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer
and a
Drug-Free Workplace
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://sedgwickcms.contacthr.com/16815943
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Published on Aug 13, 2010
Viewed: 192 times
Viewed: 192 times
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