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Business System Support Technician – 3+ yrs Experience Needed
at Chubb Insurance in New Jersey
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Business System Support Technician for the Warren, NJ office.
POSITION SUMMARY:
•Support production processes and quality metrics for a specific applications or platforms.
•Manage the application deployment function and maintain service level agreements at an application and platform level.
•Responsible for sustaining the business, contingency and audit activities for various Claim IT applications and platforms.
•Facilitate user acceptance testing and training development for various applications and platforms.
•Provide support to newly deployed applications.
PRIMARY JOB RESPONSIBILITIES:
•Perform 2nd level support activities, and escalate to Technical Leaders for 3rd level support
•Liaison between Corporate IT Help Desk Level 1 and Claims IT
•Perform incident management function to recover business and IT operations
•Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application errors
•Create, document and close work orders
•Develop and completed required specification documentation
•Assist with the development and deployment of training.
•Responsible for facilitation and documentation of post implementation reviews
•Assist with user acceptance testing.
•Responsible for performing system audits
•Provide 2nd level application help desk support
•Responsible for managing deployment and system shakeouts
RECOMMENDED QUALIFICATIONS:
•College degree, specialized training or equivalent work experience
•3-5 years of relevant experience in systems and applications support
•Experience implementing quality guidelines, standards and procedures
•Knowledge system functionality
•Demonstrated experience in project and change management
•Knowledge of application control techniques
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8050.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8050&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Business System Support Technician for the Warren, NJ office.
POSITION SUMMARY:
•Support production processes and quality metrics for a specific applications or platforms.
•Manage the application deployment function and maintain service level agreements at an application and platform level.
•Responsible for sustaining the business, contingency and audit activities for various Claim IT applications and platforms.
•Facilitate user acceptance testing and training development for various applications and platforms.
•Provide support to newly deployed applications.
PRIMARY JOB RESPONSIBILITIES:
•Perform 2nd level support activities, and escalate to Technical Leaders for 3rd level support
•Liaison between Corporate IT Help Desk Level 1 and Claims IT
•Perform incident management function to recover business and IT operations
•Coordinate and assist with troubleshooting of code defects, data errors and configuration problems to determine the origin of application errors
•Create, document and close work orders
•Develop and completed required specification documentation
•Assist with the development and deployment of training.
•Responsible for facilitation and documentation of post implementation reviews
•Assist with user acceptance testing.
•Responsible for performing system audits
•Provide 2nd level application help desk support
•Responsible for managing deployment and system shakeouts
RECOMMENDED QUALIFICATIONS:
•College degree, specialized training or equivalent work experience
•3-5 years of relevant experience in systems and applications support
•Experience implementing quality guidelines, standards and procedures
•Knowledge system functionality
•Demonstrated experience in project and change management
•Knowledge of application control techniques
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 8050.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8050&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Aug 07, 2010
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Viewed: 777 times
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