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Full-time Inside Casualty Claim Examiner

at Chubb Group of Insurance Companies in Arizona

For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.

Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 Best Big Companies.

Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.

Currently, Chubb is seeking an Inside Casualty Claim Examiner, located at the Western Claim Service Center in Phoenix, AZ.

As an Inside Casualty Claim Examiner, you are accountable for:


• Analyze first report to determine nature of loss, coverage provided and scope of injury/damage.
• Deliver superior customer service and satisfaction by initiating prompt contact, setting expectations, and effectively utilizing all available technology. Interacts with diverse customers, including insureds and agents effectively, demonstrates full understanding of the customer’s, including insureds and agents, business and operating environment.
• Apply knowledge of jurisdictional regulations and case law in all territories handled.
• Conduct investigations of all aspects of reported claims including potential fraud. Secure all appropriate supporting documentation and verify same for accuracy, relationship and completeness.
• Establish accurate and timely reserves.
• Seek technical assistance, reserve and settlement authority in handling claims exceeding delegated authority.
• Effective inventory management. Monitor same to achieve timely development of the file and timely disposition of the claim.
• Exercise good judgment in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits.
• Effectively negotiate compromise settlements where appropriate.
• Recognize and pursue subrogation where applicable.
• Effectively control the use, work product and expenses of outside vendors.
• Actively participate in committees and task force projects related to department and/or branch business issues and quality initiatives. Contributes to the development and delivery of team results, objectives and goals.
• Demonstrated ability to work independently.

Knowledge, Skills and Abilities

• Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulation
• Ability to work effectively with a wide variety of people
• An aptitude for evaluating, analyzing, and interpreting information
• Excellent verbal and written communication skills
• An ability to work well in team
• Innovative thinker with ability to multitask

Education and Experience

• Bachelor’s degree or equivalent experience
• Minimum two years of insurance claims experience

Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by Diversity Inc magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.

Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at

All interested applicants must apply online at Reference Requisition number 7911.

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Published on Jul 30, 2010
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