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Workers Compensation Technical Assistant - Strong Communication Skills are Required
at Chubb Insurance in Illinois
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Having maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of its employees, Chubb is the 11th largest property and casualty insurer in the United States and has a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S. based corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 Best Big Companies.
Currently, Chubb is seeking a Workers Compensation Technical Assistant to work in Itasca, IL.
Position Description:
As a Workers Compensation Technical Assistant, you will be responsible for partnering with the Workers Compensation Claim staff to achieve established goals by providing superior customer service. Job responsibilities include processing incoming claim mail and faxes, screening a high volume of phone calls and taking and referring accurate phone messages and/or responding to inquiries as knowledge/experience permits. Additionally, you will be responsible for the accurate filing of mail in existing files, pulling files as requested and managing the monthly file purge process as well as corresponding with clients, injured employees or parties, adjusting staff and vendors while documenting all facts in the claim system. Inputting of payables in the claim system, managing funds, researching and resolving expense and payment issues/questions and filing Workers' Compensation forms for various jurisdictions
with completion of special projects/assignments as required will also be expected. Full utilization of technology while collaborating with team members to achieve customer satisfaction will be a critical success factor. All candidates will be tested in areas of numeric ability, reading comprehension and proofing.
Competencies/Tech Skills:
Ideal candidate will be a self-starter with the ability to perform multiple tasks that may be complex in nature. Must be able to work independently and exercise excellent decision making skills. Strong communication, problem solving, interpersonal, organization, time management and prioritization skills are also critical. Position requires an ability to share knowledge within a team environment as well as effective communication with a wide spectrum of people both internally and externally. Knowledge of Workers' Compensation state form filing requirements is preferred. Proficiency in the Microsoft Office Suite and/or Lotus Notes is a plus.
Education and Experience:
• Minimum of High School diploma
• Experience providing customer service in a Workers Compensation Claim environment
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by Diversity Inc. magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com with a reference requisition number of 8003
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8003&CurrentPage=2
Having maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of its employees, Chubb is the 11th largest property and casualty insurer in the United States and has a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S. based corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 Best Big Companies.
Currently, Chubb is seeking a Workers Compensation Technical Assistant to work in Itasca, IL.
Position Description:
As a Workers Compensation Technical Assistant, you will be responsible for partnering with the Workers Compensation Claim staff to achieve established goals by providing superior customer service. Job responsibilities include processing incoming claim mail and faxes, screening a high volume of phone calls and taking and referring accurate phone messages and/or responding to inquiries as knowledge/experience permits. Additionally, you will be responsible for the accurate filing of mail in existing files, pulling files as requested and managing the monthly file purge process as well as corresponding with clients, injured employees or parties, adjusting staff and vendors while documenting all facts in the claim system. Inputting of payables in the claim system, managing funds, researching and resolving expense and payment issues/questions and filing Workers' Compensation forms for various jurisdictions
with completion of special projects/assignments as required will also be expected. Full utilization of technology while collaborating with team members to achieve customer satisfaction will be a critical success factor. All candidates will be tested in areas of numeric ability, reading comprehension and proofing.
Competencies/Tech Skills:
Ideal candidate will be a self-starter with the ability to perform multiple tasks that may be complex in nature. Must be able to work independently and exercise excellent decision making skills. Strong communication, problem solving, interpersonal, organization, time management and prioritization skills are also critical. Position requires an ability to share knowledge within a team environment as well as effective communication with a wide spectrum of people both internally and externally. Knowledge of Workers' Compensation state form filing requirements is preferred. Proficiency in the Microsoft Office Suite and/or Lotus Notes is a plus.
Education and Experience:
• Minimum of High School diploma
• Experience providing customer service in a Workers Compensation Claim environment
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by Diversity Inc. magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com with a reference requisition number of 8003
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=8003&CurrentPage=2
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Published on Jul 26, 2010
Viewed: 206 times
Viewed: 206 times
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