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Appraisal Coordinator – Strong Customer Service & Multi-tasking Skills Needed!
at Chubb Insurance in New Jersey
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking an Appraisal Coordinator for the Whitehouse Station, NJ office.
Position Description:
As the point of contact between the Chubb Appraiser and customer, the Appraisal Coordinator requires a great deal of relationship building to create strong partnerships with internal business partners. The Appraisal Coordinator is responsible for scheduling appraisal appointments with Chubb clientele and will need to rely on constant communication with the Appraisers to establish the appropriate scheduling of appointments.
The Coordinator is accountable for managing specific territory/territories and for meeting monthly and yearly production, timeliness and department business goals. To meet the goals and expectations, the Coordinator must be diligent in making a high volume of outbound calls to clients to secure appointments. In addition, the Coordinator must be results driven in order to accomplish tasks and manage the workload for their respective territory.
The Coordinator is also responsible for forecasting and predictive analysis. The Coordinator will create an appointment setting process that is time efficient and that accommodates all business partners and customers.
The Coordinator will spend time learning the geography of the territory, will utilize mapping tools, and will work closely with field appraisers so that appointments are scheduled logically and efficiently. Additionally, the Coordinator will gather the information that will be necessary for the Appraisers' appointments. Therefore, detailed training of Lotus Notes Calendar, mapping technologies, Underwriting notes, the MARS and ClickSoftware systems will be provided.
This position requires a high level of confidentiality and discretion regarding the services provided to our customers. Minimal travel is required.
Department Business Hours: 8:00 AM - 8:00 PM
Interested candidates must be able to work 9:30a-6:00p OR 11:30a-8:00p.
Competencies/Skills Required:
• Superior customer service skills
• Excellent written and verbal communication
• Excellent time management and organizational skills
• Proactive decision maker
• Detail oriented
• Ability to set priorities and manage multiple tasks
• Strong negotiation skills and be comfortable speaking with the customer and senior level management business partners
• Sales and/or Marketing experience are a plus
• Strong business acumen and understanding of the CPI business goals.
• Personal Lines and underwriting knowledge a plus
• Forward thinking self-starter
• Strong research skills and ability to complete tasks with efficiency and accuracy
• Strong leadership skills
• Dependable- with proven track record
• Proven record of being a team player with the ability to work independently
• The ability to maintain an exceptional phone presence when dealing with complex or difficult situations
• Excellent analytical and problem solving skills
• Accepts accountability and practices good judgment
Department Business Hours: 8:00 AM - 8:00 PM
Interested candidates must be able to work 9:30a-6:00p OR 11:30a-8:00p.
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 7722.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=7722&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of “America’s Most Admired Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking an Appraisal Coordinator for the Whitehouse Station, NJ office.
Position Description:
As the point of contact between the Chubb Appraiser and customer, the Appraisal Coordinator requires a great deal of relationship building to create strong partnerships with internal business partners. The Appraisal Coordinator is responsible for scheduling appraisal appointments with Chubb clientele and will need to rely on constant communication with the Appraisers to establish the appropriate scheduling of appointments.
The Coordinator is accountable for managing specific territory/territories and for meeting monthly and yearly production, timeliness and department business goals. To meet the goals and expectations, the Coordinator must be diligent in making a high volume of outbound calls to clients to secure appointments. In addition, the Coordinator must be results driven in order to accomplish tasks and manage the workload for their respective territory.
The Coordinator is also responsible for forecasting and predictive analysis. The Coordinator will create an appointment setting process that is time efficient and that accommodates all business partners and customers.
The Coordinator will spend time learning the geography of the territory, will utilize mapping tools, and will work closely with field appraisers so that appointments are scheduled logically and efficiently. Additionally, the Coordinator will gather the information that will be necessary for the Appraisers' appointments. Therefore, detailed training of Lotus Notes Calendar, mapping technologies, Underwriting notes, the MARS and ClickSoftware systems will be provided.
This position requires a high level of confidentiality and discretion regarding the services provided to our customers. Minimal travel is required.
Department Business Hours: 8:00 AM - 8:00 PM
Interested candidates must be able to work 9:30a-6:00p OR 11:30a-8:00p.
Competencies/Skills Required:
• Superior customer service skills
• Excellent written and verbal communication
• Excellent time management and organizational skills
• Proactive decision maker
• Detail oriented
• Ability to set priorities and manage multiple tasks
• Strong negotiation skills and be comfortable speaking with the customer and senior level management business partners
• Sales and/or Marketing experience are a plus
• Strong business acumen and understanding of the CPI business goals.
• Personal Lines and underwriting knowledge a plus
• Forward thinking self-starter
• Strong research skills and ability to complete tasks with efficiency and accuracy
• Strong leadership skills
• Dependable- with proven track record
• Proven record of being a team player with the ability to work independently
• The ability to maintain an exceptional phone presence when dealing with complex or difficult situations
• Excellent analytical and problem solving skills
• Accepts accountability and practices good judgment
Department Business Hours: 8:00 AM - 8:00 PM
Interested candidates must be able to work 9:30a-6:00p OR 11:30a-8:00p.
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 7722.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=7722&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Jul 21, 2010
Viewed: 1081 times
Viewed: 1081 times
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