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Claim Operations Department Supervisor - 3+ Years Supervisory Experience
at Chubb Insurance in Connecticut
For more than 125 years, Chubb & Son, a division of Federal Insurance Company has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 28 countries staffed by 10,600 employees. The Chubb Corporation reported $50.6 billion in assets and $14.1 billion in revenues in 2007. According to Fortune magazine, Chubb is the 176th largest U.S.-based Corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Claim Operations Department Supervisor for the Simsbury, CT office.
The Claim Operations Department Supervisor will be responsible for the consistent delivery of a high quality work product and customer service by the assigned Claim Operations Team in support of the Claims organization. This position provides proactive leadership regarding the appropriate use and allocation of resources to achieve maximum business results from both an overall Claim perspective as well as Claim Operations.
JOB RESPONSIBILITIES:
• Work as a point of contact to both Claims and assigned partners to effectively understand the unique needs of Claims. Recommends solutions for meeting these needs in the areas of process mapping, resource allocation, and division of labor.
• Optimize workflow, tools, staff allocation, and appropriate use of available technology to ensure efficient and cost effective Claim support.
• Continually assess, processes and recommends best practices to meet changing customer demands and Claim business needs.
• Interacts with external and internal customers to ensure appropriate and timely resolution of service issues.
• Provide leadership to assigned staff to maximize Claim Operations effectiveness to include coaching, developing, and administration of performance management activities.
• Conduct regular self-audits of Claim Operations results, processes and workflows.
• Assist in managing the processes and workflow of the Claim Operations Department to include: processing efficiency, technical direction, staff development, quality assurance and catastrophe management
• Work with the Claim Operations Department Manager, peers, counterparts and Home Office resources to maintain an effective disaster recovery and business continuation plan.
• Develop, implement and monitor workflows for the IRIS Team and Expense Processors.
• Develop training plans for new hires.
• Responsible for processing and managing expense bills (Temporary employees, office supply payments).
• Partner with the Claim Department Managers in processing their employee's information security forms.
• Ensure proper handling of all monthly financial reports - 5/9/12, Canadian Reimbursement.
• Responsible for implementing and monitoring all closed file handling procedures to include filing, mail match, and archiving.
• Responsible for coordinating and properly maintaining all check handling processes and procedures.
KNOWLEDGE AND SKILLS:
• Knowledge and understanding of Claim processes and workflows.
• Leadership skills to include change management and team development skills along with the ability to lead diverse, cross functional and inter-disciplinary teams.
• Ability to evaluate operations and realign tasks and activities to appropriate level, including ability to plan, audit, monitor and control workflows.
• Strong verbal and written communication skills.
• Ability to work in a team environment
• Utilizes experience to create strategies to drive sustainable competitive service advantages
• Attracts, develops and leads diverse teams that maximize performance and creates opportunities for the movement of talent.
• Project management, analytical, communication and collaboration skills.
• Ability to coach and develop employees to higher performance levels
EXPERIENCE AND EDUCATION:
• Bachelors Degree or equivalent experience acceptable.
• Minimum of 3 years supervisory experience and/or 4-6 years Claim or Claim Operations experience.
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by Diversity Inc. magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 7918.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=7918&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 28 countries staffed by 10,600 employees. The Chubb Corporation reported $50.6 billion in assets and $14.1 billion in revenues in 2007. According to Fortune magazine, Chubb is the 176th largest U.S.-based Corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Claim Operations Department Supervisor for the Simsbury, CT office.
The Claim Operations Department Supervisor will be responsible for the consistent delivery of a high quality work product and customer service by the assigned Claim Operations Team in support of the Claims organization. This position provides proactive leadership regarding the appropriate use and allocation of resources to achieve maximum business results from both an overall Claim perspective as well as Claim Operations.
JOB RESPONSIBILITIES:
• Work as a point of contact to both Claims and assigned partners to effectively understand the unique needs of Claims. Recommends solutions for meeting these needs in the areas of process mapping, resource allocation, and division of labor.
• Optimize workflow, tools, staff allocation, and appropriate use of available technology to ensure efficient and cost effective Claim support.
• Continually assess, processes and recommends best practices to meet changing customer demands and Claim business needs.
• Interacts with external and internal customers to ensure appropriate and timely resolution of service issues.
• Provide leadership to assigned staff to maximize Claim Operations effectiveness to include coaching, developing, and administration of performance management activities.
• Conduct regular self-audits of Claim Operations results, processes and workflows.
• Assist in managing the processes and workflow of the Claim Operations Department to include: processing efficiency, technical direction, staff development, quality assurance and catastrophe management
• Work with the Claim Operations Department Manager, peers, counterparts and Home Office resources to maintain an effective disaster recovery and business continuation plan.
• Develop, implement and monitor workflows for the IRIS Team and Expense Processors.
• Develop training plans for new hires.
• Responsible for processing and managing expense bills (Temporary employees, office supply payments).
• Partner with the Claim Department Managers in processing their employee's information security forms.
• Ensure proper handling of all monthly financial reports - 5/9/12, Canadian Reimbursement.
• Responsible for implementing and monitoring all closed file handling procedures to include filing, mail match, and archiving.
• Responsible for coordinating and properly maintaining all check handling processes and procedures.
KNOWLEDGE AND SKILLS:
• Knowledge and understanding of Claim processes and workflows.
• Leadership skills to include change management and team development skills along with the ability to lead diverse, cross functional and inter-disciplinary teams.
• Ability to evaluate operations and realign tasks and activities to appropriate level, including ability to plan, audit, monitor and control workflows.
• Strong verbal and written communication skills.
• Ability to work in a team environment
• Utilizes experience to create strategies to drive sustainable competitive service advantages
• Attracts, develops and leads diverse teams that maximize performance and creates opportunities for the movement of talent.
• Project management, analytical, communication and collaboration skills.
• Ability to coach and develop employees to higher performance levels
EXPERIENCE AND EDUCATION:
• Bachelors Degree or equivalent experience acceptable.
• Minimum of 3 years supervisory experience and/or 4-6 years Claim or Claim Operations experience.
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by Diversity Inc. magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 7918.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=7918&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Jul 14, 2010
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Viewed: 421 times
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