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Claims Specialist – 4+ yrs Exp – Multinational Claim Unit
at Chubb Insurance in Massachusetts
For more than 125 years, Chubb & Son, a division of Federal Insurance Company has been delivering exceptional property and casualty insurance products and services to businesses and individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 28 countries staffed by 10,000 employees. The Chubb Corporation reported $50.6 billion in assets and $14.1 billion in revenues in 2007. According to Fortune magazine, Chubb is the 176th largest U.S.-based Corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Since 1998, Chubb's Multinational Claim Unit has served as a one-stop shop for servicing multinational claims. Currently the team, cored in Boston, MA, has a need for a Multinational Claim Specialist to service Auto and Liability claims.
This job requires the candidate to demonstrate flexibility and persistence to overcome the unique challenges of handling multinational claims, including: different languages, time zones, cultures, laws, currency, litigation climates and more. The successful candidate will possess the ability to forge positive working relationships with colleagues, business partners and customers around the globe.
Responsibilities include:
• Analyze first report to determine nature of loss, coverage provided and scope of injury/damages.
• Deliver superior customer service and satisfaction by initiating prompt contact, setting expectations, and effectively utilizing all available technology. Interacts with diverse customers, including insureds and agents effectively, demonstrates full understanding of the customer's, including insureds and agents, business and operating environment.
• Apply knowledge and appreciation of jurisdictional regulations and law in multiple international jurisdictions. Effectively utilize multinational partners to assist in legal principles and foundations in individual jurisdictions.
• Conduct investigations of all aspects of reported claims including potential fraud. Secure all appropriate supporting documentation and verify same for accuracy, relationship and completeness.
• Establish accurate and timely reserves.
• Seek technical assistance, reserve and settlement authority in handling claims exceeding delegated authority.
• Effective inventory management. Monitor same to achieve timely development of the file and timely disposition of the claim.
• Exercise good judgment in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits.
• Effectively negotiate compromise settlements where appropriate.
• Recognize and pursue subrogation where applicable.
• Effectively control the use, work product and expenses of outside vendors.
• Actively participate in committees and task force projects related to department and/or branch business issues and quality initiatives. Contributes to the development and delivery of team results, objectives and goals.
• Demonstrated ability to work independently.
Knowledge, Skills and Abilities:
• Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulation.
• Ability to work effectively with a wide variety of people.
• An aptitude for evaluating, analyzing, and interpreting information.
• Excellent verbal and written communication skills.
• An ability to work well in team.
• Innovative thinker with ability to multitask.
Education and Experience:
• Minimum four (4) years of insurance claims experience
• Bachelor's degree or equivalent experience
• Multi-national and multi-lingual a plus
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by Diversity Inc magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 7932.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=7932&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
Today, we are the 11th largest property and casualty insurer in the United States and have a worldwide network of some 120 offices in 28 countries staffed by 10,000 employees. The Chubb Corporation reported $50.6 billion in assets and $14.1 billion in revenues in 2007. According to Fortune magazine, Chubb is the 176th largest U.S.-based Corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Since 1998, Chubb's Multinational Claim Unit has served as a one-stop shop for servicing multinational claims. Currently the team, cored in Boston, MA, has a need for a Multinational Claim Specialist to service Auto and Liability claims.
This job requires the candidate to demonstrate flexibility and persistence to overcome the unique challenges of handling multinational claims, including: different languages, time zones, cultures, laws, currency, litigation climates and more. The successful candidate will possess the ability to forge positive working relationships with colleagues, business partners and customers around the globe.
Responsibilities include:
• Analyze first report to determine nature of loss, coverage provided and scope of injury/damages.
• Deliver superior customer service and satisfaction by initiating prompt contact, setting expectations, and effectively utilizing all available technology. Interacts with diverse customers, including insureds and agents effectively, demonstrates full understanding of the customer's, including insureds and agents, business and operating environment.
• Apply knowledge and appreciation of jurisdictional regulations and law in multiple international jurisdictions. Effectively utilize multinational partners to assist in legal principles and foundations in individual jurisdictions.
• Conduct investigations of all aspects of reported claims including potential fraud. Secure all appropriate supporting documentation and verify same for accuracy, relationship and completeness.
• Establish accurate and timely reserves.
• Seek technical assistance, reserve and settlement authority in handling claims exceeding delegated authority.
• Effective inventory management. Monitor same to achieve timely development of the file and timely disposition of the claim.
• Exercise good judgment in reaching final disposition of claim by evaluating nature of loss, liability, injury/damage, coverage provided and applicable limits.
• Effectively negotiate compromise settlements where appropriate.
• Recognize and pursue subrogation where applicable.
• Effectively control the use, work product and expenses of outside vendors.
• Actively participate in committees and task force projects related to department and/or branch business issues and quality initiatives. Contributes to the development and delivery of team results, objectives and goals.
• Demonstrated ability to work independently.
Knowledge, Skills and Abilities:
• Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulation.
• Ability to work effectively with a wide variety of people.
• An aptitude for evaluating, analyzing, and interpreting information.
• Excellent verbal and written communication skills.
• An ability to work well in team.
• Innovative thinker with ability to multitask.
Education and Experience:
• Minimum four (4) years of insurance claims experience
• Bachelor's degree or equivalent experience
• Multi-national and multi-lingual a plus
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by Diversity Inc magazine, one of America's most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb's compensation and benefit plans work together to create a Total Rewards Program for our employees that is among the best in our industry. As a global organization, we work hard to achieve our goal of providing flexible and competitive compensation and benefits packages in each local market in which we operate. Our goal is to exceed average market practices for our performers. For more information about Chubb and our benefits, visit our website at www.chubb.com.
All interested applicants must apply online at www.chubb.apply2jobs.com Reference Requisition number 7932.
http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=7932&CurrentPage=2
Chubb & Son, Inc., a division of Federal Insurance Company, does not accept resumes from unsolicited third party agencies or recruiters. No fees will be paid to third parties who submit unsolicited candidates in this manner.
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Published on Jul 10, 2010
Viewed: 875 times
Viewed: 875 times
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