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Team Manager II
at Crawford & Company in North Carolina
Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. The Crawford System of Claims SolutionsSM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers’ compensation claims and medical management, and legal settlement administration. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.
Position Summary:
Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards.
Responsibilities:
Provides direction and supervision to adjusters and other staff.
Assigns work ensuring balanced workload for employees in unit.
Reviews all assignments seven days after creation or in accordance with service standards; continues to review CMS2 Diary at appropriate intervals.
If applicable, reviews reserves at least every 30 days and revises as necessary.
Reviews and corrects outgoing reports.
Monitors production, reviews CMS2 billing dockets and monitors gains and losses on contract accounts.
Recruits, hires and evaluates performance of personnel as authorized by Operations Manager or Service Center Manager.
Trains and develops new employees.
Completes file re-inspections and audits as requested
Recommends candidates for cross-training and advanced training.
Makes marketing and sales calls as necessary.
Promotes a good public image of the Company.
Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit.
Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.
Maintain records such as sick leave, vacation, company car, expenses and budgets as necessary.
Upholds the Crawford Code of Business Conduct at all times.
Participates in special projects or performs duties in other areas as requested.
Education:
High school diploma and at least two years college or an equivalent combination of education and experience.
Knowledge and Skills:
Excellent verbal and written communication skills
Analytical ability
Good mathematical aptitude
Good organizational and interpersonal skills
Ability to effectively manage, supervise, and develop employees
Thorough knowledge of services being delivered by branch office
In-depth knowledge of insurance coverages, practices and negotiating skills
Familiarity with legal, medical and technical disciplines
Computer skills
Experience:
Previous experience as an Adjuster, Supervisor, Adjuster in Charge, Manager, or Team Manager.
Previous supervisory experience desirable.
Special Requirements/Certifications/Continuing Education:
Maintenance of adjuster’s license; must possess valid driver’s license. Must complete continuing education requirements as outlined by Crawford Educational Services.
Additional courses may be required by jurisdiction for maintenance of license.
In addition to a competitive salary, Crawford offers you:
Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 location in 63 countries
On-going training opportunities through every stage of your career
Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar: http://broadspire.contacthr.com/16494232
Position Summary:
Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards.
Responsibilities:
Provides direction and supervision to adjusters and other staff.
Assigns work ensuring balanced workload for employees in unit.
Reviews all assignments seven days after creation or in accordance with service standards; continues to review CMS2 Diary at appropriate intervals.
If applicable, reviews reserves at least every 30 days and revises as necessary.
Reviews and corrects outgoing reports.
Monitors production, reviews CMS2 billing dockets and monitors gains and losses on contract accounts.
Recruits, hires and evaluates performance of personnel as authorized by Operations Manager or Service Center Manager.
Trains and develops new employees.
Completes file re-inspections and audits as requested
Recommends candidates for cross-training and advanced training.
Makes marketing and sales calls as necessary.
Promotes a good public image of the Company.
Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit.
Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.
Maintain records such as sick leave, vacation, company car, expenses and budgets as necessary.
Upholds the Crawford Code of Business Conduct at all times.
Participates in special projects or performs duties in other areas as requested.
Education:
High school diploma and at least two years college or an equivalent combination of education and experience.
Knowledge and Skills:
Excellent verbal and written communication skills
Analytical ability
Good mathematical aptitude
Good organizational and interpersonal skills
Ability to effectively manage, supervise, and develop employees
Thorough knowledge of services being delivered by branch office
In-depth knowledge of insurance coverages, practices and negotiating skills
Familiarity with legal, medical and technical disciplines
Computer skills
Experience:
Previous experience as an Adjuster, Supervisor, Adjuster in Charge, Manager, or Team Manager.
Previous supervisory experience desirable.
Special Requirements/Certifications/Continuing Education:
Maintenance of adjuster’s license; must possess valid driver’s license. Must complete continuing education requirements as outlined by Crawford Educational Services.
Additional courses may be required by jurisdiction for maintenance of license.
In addition to a competitive salary, Crawford offers you:
Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 location in 63 countries
On-going training opportunities through every stage of your career
Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar: http://broadspire.contacthr.com/16494232
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Published on Jul 09, 2010
Viewed: 248 times
Viewed: 248 times
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