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Aon is a global leader in risk management, insurance and reinsurance brokerage, human capital and management consulting, and outsourcing with more than 37,000 employees in 500 offices in more than 120 countries. We integrate customized services, leverage expertise across industries and apply business knowledge to our clients' strategic goals. Aon helps clients anticipate how change intersects with opportunity. Each of our clients has unique business needs, so we have developed expertise for a complete range of business processes, products and industries. 
We have a career opportunity in our Los Angeles, CA, office for a Consultant with Property Claims experience.   

Position Summary:
Provide advocacy services, monitor claims processes & provide recommendations to reduce costs. Use tools to organize & track client specific claims information for cost mitigation. Coordinate and participate in focused claim reviews (telephonic or in-person) designed to result in file resolution, inclusive of documenting claim specific outcomes and action plans.

Duties and Responsibilities:
Deliver appropriate client services as outlined in the selected service package as agreed with Account Executive/Client.
Manage delivery of agreed client services to ensure content quality and timely delivery.
Meet or exceed assigned billable hours and utilization goals.
Communicate and collaborate with manager and Account Executives to identify opportunities for new business development.
Establish rapport and maintain positive working relationship with clients and colleagues.
Adhere to established Best Practices and make recommendations for improvement, when appropriate.
Maintain knowledge/skills as an insurance professional and possess excellent written and verbal communication skills.
Provide advocacy on behalf of assigned clients relating to services rendered by carriers and/or TPAs to include the review and revision of account instructions, addressing client service concerns and negotiating applicable renewal pricing and terms.
Participate in telephonic or in-person claim reviews designed to result in file resolution, inclusive of documenting claim specific outcomes, action plans and the appropriateness of reserving where applicable.
Attend and participate in periodic on-site client meetings regarding service delivery and/or stewardship.
Utilize standard deliverable products and a specific “Peer Review” process to ensure consistency of services.

Requirements:  
College education or work equivalent preferred.
Minimum 3 – 7 years property commercial claims management / handling
Possess strong organization skills and ability to prioritize multiple tasks with attention to details
Effective communications (oral and written)
Proficient in company sanctioned software and systems, Internet and on-line claim/RMIS systems

Aon offers competitive compensation, exceptional benefits, continuing education & training, a unique internal advancement program, and tremendous potential with a growing worldwide organization.

Aon's professionals are unwavering in their client focus and integrity. We promote diversity, professional development, frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change and replicate best practices.

For more information about Aon Corporation, visit our website at http://www.aon.com.

Aon is an equal opportunity employer committed to a diverse workforce. M/F/D/V

How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:http://aon.contacthr.com/16424421

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Published on Jun 30, 2010
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