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Full-time Claims Representative -- Total Loss

at Plymouth Rock Assurance in Massachusetts

Plymouth Rock, founded in 1982 by Jim Stone, former Massachusetts Insurance Commissioner, is a privately held insurance company that writes personal and commercial lines of business in the Northeastern United States. Today, Plymouth Rock, with more than $1billion in premiums underwritten and serviced, is comprised of a group of companies that were started or acquired to expand product offerings, channels of distribution, and the geographic footprint. With more than 800,000 policyholders, Plymouth Rock writes insurance through more than 800 independent agents.

The Plymouth Rock Group employs 1500 people and is headquartered in Boston, Massachusetts. Plymouth Rock holds an A.M. Best rating of “A-/Excellent.”

The candidate will be responsible for total loss evaluations, negotiations and settlements of all total losses.  Minimize storage accrued at salvage yards, coordinate conditioning reports documentation needed for salvage sales; process titles for resale and research titles and identifying prior salvaged vehicles.  Also responsible for obtaining permission to move the vehicle to the total loss salvage yard.  Develop and maintain files that document all activities.  Provide customer service to all customers including agents, policyholders and claimants.  Responsible for controlling expenses on the storage charges for both insured's and claimants.

The Plymouth Rock companies place a heavy emphasis upon quality of life and “goodness of fit”.

We seek people who have a customer service orientation (i.e., who makes efforts to listen to and to understand both internal and external customers, anticipate customer needs, and give high priority to customer satisfaction), pay attention to the feelings and needs of others, and manifest a strong bias for action. We insist on the utmost integrity and probity. We offer highly competitive base salaries with an annual performance-based bonus, a very generous package of benefits, convenient access to public transportation and a thriving and stable workplace.

How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:

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Published on Feb 06, 2010
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