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Mgr, Service Ops
at Coventry Health Care, Inc. in Delaware
Your Standard is Excellence
You've been looking for an opportunity to work with people who share your commitment to a higher standard. You imagine building a career and even enjoying your work.
Good News.
We've been looking for you, too!
Coventry Health Care is a leader in the managed care industry. Great people enable us to provide service that differentiates us from the competition. We offer a highly rewarding professional environment built around meaningful assignments, collaborative work environments and excellent training and development opportunities. We are a Fortune 500 company, and are proud to have also been named to Forbes Platinum 400 and Barrons 500.
At Coventry Health Care, you'll have the opportunity to collaborate with talented and dedicated professionals while developing and expanding your career. Consider building a career with us!
Manager, Service Operations - to support Vista Medicaid
GENERAL SUMMARY:
Responsible for the management, coordination and implementation of a broad range
of projects and programs in direct support of the service center management team
as well as the day-to-day management of claims and customer service or business
units to meet or exceed customer service requirements and business objectives.
ESSENTIAL RESPONSIBILITIES:
- Assumes responsibility for programs and projects, at the direction of the
service center management team, through the analysis, implementation and
evaluation phases. May directly manage/coordinate such projects after
implementation or may delegate that responsibility to other persons as
appropriate. Performs data analysis and develops summaries and/or
recommendations on programs and projects for the service center management team.
- Builds and administers a business plan to meet or exceed goals.
- Coordinates resources (financial, capital, human, etc.) to ensure that
programs and projects have sufficient means to meet/exceed expectations.
- Analyzes daily, weekly, and monthly statistical reports and makes appropriate
recommendations/forecasts regarding call volume and staff schedules. Provides
accurate and pertinent data to Director/Vice President for use in strategic and
tactical planning.
- Recruits, develops, and motivates staff. Initiates and communicates a variety
of personnel actions including employment, termination, performance reviews,
salary reviews, and disciplinary actions.
- Resolves member, provider, and staff complaints, issues, and concerns. Serves
as the focal point for all issues relative to the team's customers; fosters
collaborative relationships with internal and external customers.
- Provides input into the development of the service center budget; manages the
budget and controls expense while meeting operations, financial and service
requirements.
- Rewards employees based on the development and utilization of required skills
and competencies that contribute to the achievement of business objectives.
- Maintains a positive work environment and structure that supports
self-directed teams and optimizes the experience, skills, knowledge and
capability of the team.
- Performs other duties as required.
JOB SPECIFICATIONS
- Bachelor's degree or equivalent experience.
- Significant experience in health care (usually 6 - 7 years) with management
responsibility. Experience in managing cross-functional, self-directed teams
preferred.
- Management of inbound customer service call centers preferred.
- Knowledge of queuing theories, work force scheduling, and telecommunications.
- Demonstrated leadership and motivation skills.
- Ability to initiate and drive change; demonstrated results-driven approach.
- Demonstrated process and project management ability.
- Ability to develop and implement service strategies for internal and external
customers.
-This position may require travel for business.
-Management of staff in remote locations.
It's easy to build your career at Coventry.
Visit our website where you can view our open positions and learn more about your next opportunity with Coventry!
http://careers.cvty.com
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://coventry.contacthr.com/16263822
You've been looking for an opportunity to work with people who share your commitment to a higher standard. You imagine building a career and even enjoying your work.
Good News.
We've been looking for you, too!
Coventry Health Care is a leader in the managed care industry. Great people enable us to provide service that differentiates us from the competition. We offer a highly rewarding professional environment built around meaningful assignments, collaborative work environments and excellent training and development opportunities. We are a Fortune 500 company, and are proud to have also been named to Forbes Platinum 400 and Barrons 500.
At Coventry Health Care, you'll have the opportunity to collaborate with talented and dedicated professionals while developing and expanding your career. Consider building a career with us!
Manager, Service Operations - to support Vista Medicaid
GENERAL SUMMARY:
Responsible for the management, coordination and implementation of a broad range
of projects and programs in direct support of the service center management team
as well as the day-to-day management of claims and customer service or business
units to meet or exceed customer service requirements and business objectives.
ESSENTIAL RESPONSIBILITIES:
- Assumes responsibility for programs and projects, at the direction of the
service center management team, through the analysis, implementation and
evaluation phases. May directly manage/coordinate such projects after
implementation or may delegate that responsibility to other persons as
appropriate. Performs data analysis and develops summaries and/or
recommendations on programs and projects for the service center management team.
- Builds and administers a business plan to meet or exceed goals.
- Coordinates resources (financial, capital, human, etc.) to ensure that
programs and projects have sufficient means to meet/exceed expectations.
- Analyzes daily, weekly, and monthly statistical reports and makes appropriate
recommendations/forecasts regarding call volume and staff schedules. Provides
accurate and pertinent data to Director/Vice President for use in strategic and
tactical planning.
- Recruits, develops, and motivates staff. Initiates and communicates a variety
of personnel actions including employment, termination, performance reviews,
salary reviews, and disciplinary actions.
- Resolves member, provider, and staff complaints, issues, and concerns. Serves
as the focal point for all issues relative to the team's customers; fosters
collaborative relationships with internal and external customers.
- Provides input into the development of the service center budget; manages the
budget and controls expense while meeting operations, financial and service
requirements.
- Rewards employees based on the development and utilization of required skills
and competencies that contribute to the achievement of business objectives.
- Maintains a positive work environment and structure that supports
self-directed teams and optimizes the experience, skills, knowledge and
capability of the team.
- Performs other duties as required.
JOB SPECIFICATIONS
- Bachelor's degree or equivalent experience.
- Significant experience in health care (usually 6 - 7 years) with management
responsibility. Experience in managing cross-functional, self-directed teams
preferred.
- Management of inbound customer service call centers preferred.
- Knowledge of queuing theories, work force scheduling, and telecommunications.
- Demonstrated leadership and motivation skills.
- Ability to initiate and drive change; demonstrated results-driven approach.
- Demonstrated process and project management ability.
- Ability to develop and implement service strategies for internal and external
customers.
-This position may require travel for business.
-Management of staff in remote locations.
It's easy to build your career at Coventry.
Visit our website where you can view our open positions and learn more about your next opportunity with Coventry!
http://careers.cvty.com
How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://coventry.contacthr.com/16263822
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Published on Jun 12, 2010
Viewed: 491 times
Viewed: 491 times
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