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Based in Atlanta, Georgia, Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with a global network of more than 700 locations in 63 countries. The Crawford System of Claims SolutionsSM offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers’ compensation claims and medical management, and legal settlement administration. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.
 
Summary of Role:
Reports to SVP, US Property & Casualty, assures satisfactory long-term growth consistent with division objectives by delivering quality services at sufficient production levels and by effectively, managing expenses; identifies market opportunities; and collaborates with sales team to market BPO services to ensure maintenance and growth of revenue.
 
Responsibilities:
Provide direction and supervision to Team Managers.
Recruits, hires, and evaluates performance of division employees.
Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction.
Maintains product quality through compliance with service standards and client instructions.
Completes file re-inspection and audits as requested.
Establishes and oversees clear objectives with respect to open case inventory with proper and timely closing and billing of files.
Establishes clear objectives with respect to revenue and gross profit growth, billing processes, collections, and meeting division Days Sales Outstanding objectives.
Monitors accounts receivable to encourage positive cash flow and to minimize aged accounts receivable.Monitors and improves efficiency of division operations.
Upholds and projects the corporate image by participating in industry organizations and functions.
Evaluates and recommends continuing professional education of Service Center personnel.
Maintains personnel records and approves salary adjustments.
Upholds the Crawford Code of Business Conduct at all times.
Participates in special projects or performs duties in other areas as requested

Required:
Bachelors degree, preferably in business, sales, marketing, or risk management.
10+ years senior claims operations management experience.
 Solid understanding and knowledge of Excess & Surplus lines market, especially Lloyd's, London.
 Solid understanding of bordereaux's and various reporting into the Lloyd's market
Maintain a solid understanding of binding authorities
 Experience with reading and understanding insurance policies, including manuscript forms
Operations, process and technical knowledge.
Management skills.
Strong verbal and written communication skills
Good analytical ability and mathematical skills.
Business development and sales skills.
Ability to effectively manage, supervise, and develop employees.
Thorough knowledge of services being delivered by business process outsourcing (BPO) model.
Ability to effectively manage a budget and the profit and loss of an operation.
Personal computer skills.
Strong organizational and interpersonal capabilities.
Licensing as required by state and local jurisdiction.
Valid driver's license.

Preferred:
Advanced degree in business or marketing.
Professional designations.

In addition addition to a competitive salary, Crawford offers you:
Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 location in 63 countrie
On-going training opportunities through every stage of your career
Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V


How to apply: DO NOT use the Apply Online button. Please copy and paste the following link into your browser address bar:
http://broadspire.contacthr.com/16150987

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Published on May 29, 2010
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